SADIA RAFIQUE

Developed strong relationships with clients, resulting in repeat business and positive feedback. • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns. • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times

Self-motivated, with a strong sense of personal responsibility. • Worked effectively in fast-paced environments. • Skilled at working independently and collaboratively in a team environment. • Proven ability to learn quickly and adapt to new situations. • Demonstrated respect, friendliness and willingness to help wherever needed. Assisted with day-to-day operations, working efficiently and productively with all team members. • • Passionate about learning and committed to continual improvement. • Worked flexible hours across night, weekend, and holiday shifts. • Strengthened communication skills through regular interactions with others. • Proved successful working within tight deadlines and a fast-paced environment. Demonstrated strong organizational and time management skills while managing multiple projects.