Haitham Samir Eltelbani

• Spearheaded marketing campaigns, driving business growth through strategic planning and execution. • Developed and implemented trackers for fresh leads, enhancing sales performance. • Successfully planned and executed new orders with production teams, expanding services and delivery across Egypt.

• Executed last-mile operations using an in-house fleet, achieving on-time and same-day delivery services in Cairo, Giza and Dammam. • Improved fleet management practices, team performance, and cost of operation. • Created customized performance reports, analyzing performance and SLA success ratios.

• Collaborated with DSPs to improve order delivery services, developing solutions to issues and negotiating with top performers. • Analyzed providers' performance, creating customized weekly reports to achieve agreed-upon KPIs. • Initiated reverse logistics, managing return pickups from 3rd parties. Managed own Fleet Planning, Headcount, City Mapping and Communication Matrix.

• Executed own fleet last-mile operations in Riyadh, implementing driver handheld devices for live performance tracking. • Developed performance dashboards to evaluate 3PL performance. • Managed cash collection, ensuring secure and timely deposits.

• Managed expansion projects, launching new delivery hubs and stations in Eastern region. • Developed contracts with local suppliers/vendors for logistics-related matters. • Expanded coverage areas, designing plans for peak events and campaigns. • Managed contracts with local suppliers/vendors for all logistics related matters (Design layout, racking installation, 3PL contracts and management, Fleet leasing, branding, uniforms…etc.)

• Lead the Startup, launch of own fleet Last mile operations and delivery Hubs of Souq.com (QExpress) in Riyadh, Jeddah and Dammam this includes design layout and racking installation in facilities, agreements with local contractors and suppliers, hiring and training operational team • Led startup and launch of own fleet last-mile operations in Riyadh, Jeddah, Dammam and Al Madinah developing SOPs and required tools. • Generated daily reports, creating a war room for last-mile operations.

• Controlled operational function activities, ensuring timely implementation of logistics daily operational goals. • Managed and re-designed space, storing up to 150 palletized orders. • Ensured effective fulfillment of export orders to Europe.