Nouman Bantan

• Lead the strategic planning and execution of digital transformation initiatives, overseeing the deployment of over two hundred projects across motor insurance, medial insurance, aggregator and regulators’ APIs, finance, customer care, operations, cyber security, fraud, and data management. • Collaborate with cross-functional teams to assess IT needs, identify opportunities for process improvement, and innovation in alignment with organizational goals. • Initiate and chaired the implementation of the Business Continuity Management (BCM). • Managed enterprise-wide solutions Oracle implementations to deliver high quality, customer-centric solutions. • Ensure the effective IT governance using COBIT framework, budget planning, cost management, and risk mitigation, to maximize ROI and support growth.

• Spearheaded the strategic planning and oversight of IT initiatives, including the deployment and support of SAP S4Hana across various modules and SuccessFactors, to drive digital transformation and enhance operational efficiency. • Managed and supported workflows within procurement and HR departments, ensuring alignment with organizational objectives and regulatory requirements. • Led the planning, management, and deployment of IT initiatives such as CRM, websites, e-commerce platforms, reservation systems, and port community systems to optimize customer experiences and streamline business processes. • Coordinated with stakeholders, including government agencies and port operators, to facilitate the technology infrastructure required for the successful launch of the first cruise ship sailing from Jeddah within a tight timeframe of three weeks.

• Taught many management courses such Information System Strategy and Governance, Business Continuity and Information Assurance, Information and Content Management • Developed and implemented the strategic vision for the Master of Information Systems program, including curriculum design, and faculty recruitment. • Provided leadership and mentorship to faculty and staff, fostering a supportive and inclusive learning environment to student success and professional development. • Established partnerships with industry organizations and professional associations to enhance student-learning opportunities and facilitate internships. • Evaluated program outcomes and student performance, implementing data-driven strategies for continuous improvement achieving high standards of academic integrity and rigor.

CIO • Directed the strategic planning and implementation of an enterprise resource planning (ERP) and customer relationship management (CRM) system across the organization, driving efficiency and enhancing customer service capabilities. • Facilitated the development and integration of e-commerce, workflow, and enterprise content management systems to streamline business processes and improve accessibility to information. • Developed and maintained KPIs for ICT operations, providing data-driven insights to support decision-making and optimize resource allocation.

• Orchestrated the deployment of SAP throughout the organization, overseeing organizational change management processes to ensure successful adoption. • Developed and implemented key performance indicators (KPIs) for all processes, providing measurable benchmarks for performance evaluation. • Implemented archival and workflow solutions for HR and project management, optimizing efficiency and streamlining processes. • Successfully managed a team of over 130 employees in IT, support services, and security, providing leadership, and mentorship to drive organizational success.

• Directed and managed hardware and software implementations across branches and districts, ensuring seamless integration and to support municipal operations. • Providing services to the public in Jeddah and surrounding suburbs, with a resolute team of 4,000 employees. • Developed and maintained key performance indicators (KPIs) and balanced scorecards to monitor IT infrastructure performance and alignment with organizational objectives. • Led ongoing infrastructure development initiatives in remote villages, spanning significant distances from the central office.

• Oversaw the execution of over one hundred projects, ensuring alignment with organizational objectives and timely delivery within budgetary constraints. • Leading technological company providing networking, NOC, and IT solutions. • Led initiatives to eliminate $3 million in debt within five months, implementing cost-saving measures and optimizing resource allocation. • Managed the installation of IT infrastructure in twenty-two cities within 45 days, coordinating with a team of engineers to ensure successful implementation. • Directed the acquisition and collaborative partnerships with leading technology providers, such as Open Text, Fluke Networks, Bluecoat, Cisco, and Tandberg.