k*****r
About Candidate
Highly detail oriented, and a professional in every form. Listening skills, writing and speaking skills will be unmatched. Diplomatically resolving issues and getting work done way before the deadline.
a typing speed of 65 wpm, nothing skips a beat.
Salary
Nationality
Looking for Job Title
Award
- Consistently received positive feedback from customers, resulting in being promoted in a short period of time.
- Being called the friendliest staff member as mixing along with the ton is as easy as 1,2,3s.
- Hired for a data entry position with no training and handled almost every task within a week due to observation and passion which was later recognised as the best employee of the month.
- Hosted plenty events on Twitch, and was nominated as Best Off Camera Streamer which I then won the award for.
- Was invited to a Game Trivia show and won 1st place.
Iqama
Location
Education
Took a short course of BBA and excelled in my class with flying numbers from the batch.
Top student when it came to athletic sports and public speaking. Teachers favourite and over achiever in majority of my grades
Work & Experience
- Delivered an excellent customer experience, helping customers choose the right service for the requirements. - Conducted problem-solving and troubleshooting. - Provided exceptional service to clients via phone, email, and in-person interactions. - Handled customer complaints and concerns in a professional and timely manner, ensuring high customer satisfaction. - Resolved customer complaints and issues by investigating the root cause and finding effective solutions. - Identified opportunities for process improvement and took initiative to implement changes for enhanced customer experience. - Took the extra mile to engage customers which then highlighted the company for great customer service
- Assisted customer service staff duties that required my attention. - Give customers the correct advice, and after understanding the needs, up-sold services and turned objections into sales opportunities. - Assisted in training new members of staff. - Walked to ensure all individual and team targets were met. - Used tact and discretion to discuss customers Estates to ascertain whether probate was required. - Developed several incentives for team members to achieve targets. - Fostered a positive and collaborative work environment. - Coordinated with other departments to resolve customer issues. - Handled escalations and customer complaints in a timely and professional manner. - Kept a level head in difficult situations and used patience and efficiency to turn obstacles around for both customers and staff.
