M*****a

Responsible for executing and supporting collection strategies to ensure efficient accounts receivable management. Utilizes expertise in collections techniques, customer account reconciliation, and customer service issue resolution. Works closely with the Collections Leader to implement monthly collection strategies, issue payment notices, escalate problem accounts, and ensure timely reporting deliverables. Proficient in analyzing receivable reports, validating payments, and reconciling customer accounts. Acts as an escalation point for disputes, ensuring adherence to service level agreements. Maintains accurate records and reports to support the organization’s financial health and compliance with quality management standards.