F*****I

5 yrs 10 months Oud Metha, Dubai, United Arab Emirates Working under the General Manager of Arabian Furniture and decor Co LLC, assisting him in Dubai as an Office Manager/Executive Assistant that includes the following work: 1. Documentation / Technical assistance. 2. Quotation preparation 3. Tender submissions 4. Rates Procurement from supplier's 5. Sales Follow up / arranging KPI's Inclusive of the below Key Result Areas:  Operational Work: Office Manager/Executive Assistant of Arabian Furniture’s & Décor.  Acknowledging the Tenders, determining the requirements of prospects.  Responsible for managing logistic operations Pre and Post shipment operations  Help the Sales manager in administrative duties and processes  Assist with planning, from start to finish of project  Breakdown project into doable tasks and estimate duration  Act as point of contact for Sales and Project team and facilitate communications.  Supervise and Follow up delegate tasks to Estimation and sales team.  Portals and Tender handling: Uploading Quotations for the tenders in the portal.  Negotiate with the Suppliers  Maintain and improve online databases of client accounts and external vendors (Local & International), including updating information when necessary.  Handling SRM, SAP, ERP portals (by DEWA, FEWA, ETISALAT respectively) for tenders & RFQs.  Keeping Tracks of Overseas Orders  Managing & following up for import shipments with respective freight forwarding companies  Comfortable performing a variety of roles, including payroll support, Personal assistant, and organizational point of contact.  Answered incoming calls from customers to create orders, resolve issues, initiate refunds, and modify account information  Managing Company’s main server email, as per General Manager’s instructions.  Working knowledge of administrative concepts and practices.  Facilitate and manage daily operations work  Handling requirements for Office Stationaries by all employees  Schedule meetings and keep minutes  Extremely organized and attentive to detail.

*Lead Generation & Prospecting: Identify and target new business opportunities, including potential clients in need of office fitouts, refurbishments, and commercial space renovations. *Sales & Negotiation: Engage in sales meetings, presentations, and negotiations with prospective clients to secure new projects. Provide tailored proposals and solutions to meet client needs. *Client Relationship Management: Build and maintain strong relationships with key decision-makers and influencers in the property, architecture, and construction sectors. *Market Research & Trend Analysis: Stay informed of industry trends, competitor activities, and market developments to proactively identify growth opportunities. *Project Coordination: Collaborate closely with the project management and design teams to ensure a seamless transition from sales to project delivery, maintaining a high level of client satisfaction. *Brand Advocacy: Represent the company at industry events, conferences, and networking opportunities, promoting our brand and services to prospective clients. *Sales Reporting: Maintain accurate records of sales activities, forecast revenue, and report on key performance indicators (KPIs) to senior management.

Key Result Areas  Tele calling the potential customers to educate them on services and products offered by the company and handling new enquiries as well.  Customer service: Handling Tele-caller customers as well emails with inquiries/complaints and resolve the issue at the earliest  Sales meeting: Attend meetings to learn about new products and services or changes in current ones  Targets to be achieved set by territory manager & country head.  Assisting the Team in daily operations.

Key Result Areas  Logistic operations: Responsible for Complete Air operations of the shipment and managing custom Clearance at Delhi Airport in coordination with the CHA.  Pricing and Freight Negotiation –with overseas agents as well as Local Agents for Air shipment (Import & Export as well)  Handling new shipment enquiries :  Sending enquiries to the several Agents for acquiring the best cost.  Negotiation with agents for the best possible cost.  Taking prices over calls and emails both.  Pricing comparison and making quotations for the clients as per manager’s instructions.  Operations handling via email. Professional email via Outlook.  Operations: Assisting manager in Air Export shipments or 3rd County export & imports as well.  Working effectively & efficiently towards ensuring that Logistics functions are accurately completed with agreed cost, and on said time.  Daily updates to customer for on-going shipments so as to achieve customer satisfaction.  Coordination with CHA as well as overseas agents for – Collecting D.O. and Clearing the Goods at the right time.  Following up customers for payment until collection on submitted invoices.