H*****z
About Candidate
I have developed a deep understanding of the technical, business, and security needs of organizations. I have successfully managed and optimized systems, ensuring seamless data integration and compliance with data privacy regulations. My ability to communicate effectively with both technical teams and clients has allowed me to serve as a liaison to ensure smooth system implementations and product deliveries. Security has always been a priority in all of my roles. Whether ensuring compliance with regulatory standards or monitoring user access in systems, I prioritize data protection and confidentiality. I am adept at identifying potential risks and implementing proactive security measures to safeguard organizational and client information. With a background in healthcare administration and several years of experience managing healthcare operations, I am confident that my skills and expertise make me a strong candidate for this role.
In addition, I am adding my site folio for your review.
https://iamyani17.my.canva.site/yani-fernandez
Salary
Nationality
Looking for Job Title
Location
Education
- Advanced Nursing Care - Healthcare/Fundamentals of Nursing
Work & Experience
• reports directly to VP of Workday HR/HRIS • Review and approve HR requests • End to end testing for new workday project • integration. • Leading workday Data Clean up. • Approving/declining E-verification or background checking for all employees • HRIS Divisional Admin Tier 3 Support / Escalation Team. • Managing (approving/declining, creating/activating, deactivating) multiple system access from different hospital facilities in USA for all employees including the in-house staff • Troubleshooting system access including Corporate emails (exchange) • Supporting help desk team for advance troubleshooting regarding employee’s account/access, acts as a direct point of contact for all account security. • Involved in corporate meetings for advancement and or changes to be made/processes. • Collaborating with Deployment, SQL, Network and Clinical Team to come up with a proper resolution for a crucial system issue • One-on-one training new-hire from scratch
• Meeting with the Managers in all Departments • Conducting Company Profile discussion with the Board Members and or other department heads • Accompanying and managing the team in conducting technical demonstrations of Mediware software • Closing deals with clients, assisting in contract signing / payment collection and other client concerns • Part of implementation team / technical support / client or admin service support • Reports directly to System Head Director and Owner of the company.
• Customer Centric - Assessing and redirecting to the correct doctor for physical or virtual consultation. • Booking doctor's appointment • Requesting and releasing laboratory reports including Covid-19 results • Basic medical assessment to reroute possible patient's condition. • Attending and or addressing patient's complaints.
• Basic English for all ages from level zero to professionals • Basic IELTS guide and Vocabulary • Mimicry to correct pronunciation and enhance diction / using TPR (Total Physical Response).
• Customer Service/Assessing customer's profile for account set up • Order-Data Entry/Approving and balancing customer's account based on service eligibility • Hardcore technical troubleshooting for Cable, internet, and digital home phone services - hardcore selling. • Sending technician as last resort in case not fixed over the phone (rarely) • Billing Representative: (explanation, inquiries, disputes and payments) • Attending the supervisor’s call and or complaints • Floor Support. Managing and assessing new hires to be endorsed in production • Train new hires for proper English communication skills and phone etiquette.
