E*****m

Head of Operations

About Candidate

I am a results-driven leader with over 15 years of experience in the hospitality and cloud kitchen industry, specializing in multi-brand management, operational excellence, and strategic growth. Having led high-pressure operations across the UAE, I currently manage 80+ brands in the largest company in the Middle East, overseeing end-to-end business complexities, P&L optimization, SOP development, and large-scale team leadership.

My expertise lies in streamlining kitchen operations, enhancing delivery models, and scaling businesses efficiently. I have successfully implemented cost-saving initiatives, improved productivity, and elevated brand performance, making me a trusted industry expert. Previously, at Alshaya, I played a pivotal role in building operational frameworks, leading high-profile event execution like formula1, and optimizing large-scale processes.

Fluent in Arabic, French, and English, I bring a deep cultural understanding and an unmatched ability to drive growth in diverse markets. As a strategic thinker and hands-on leader, I am passionate about delivering measurable results, building high-performing teams, and transforming businesses into market leaders.

Salary
AED
Nationality
Lebanese
Certifications

-ISO 45001:2018 – Principles of occupational health and safety management systems
-HACCP Food Safety System for Restaurants and Catering Services
-Diploma in Lean Six Sigma Professional
-CPR, AED, and First Aid

Training & Workshop

-Train the trainer
-Interpersonal skills
-communication techniques
-Mentoring

Looking for Job Title
Operations, head of operations
Award

Employee of the month
3 in a row Mystery shopper
Golden medal operations
Area manager of the year

Iqama
Resident

Location

Education

B
Bachelor Degree 2008
AKU University

Hospitality and hotel management

Skills

• Luxury Service Standards • Team Leadership & Development • Strategic Growth & Market Expansion • Resource optimization, Budgeting, Cost Control and P&L Management • Multi-unit Food & Beverage Operations (Fast casual, QSR & Delivery) • Effective time management and prioritization • Problem-solving and stakeholder management • Technical proficiency with IT systems including Microsoft 365 • Cross-Functional Management (HR, Growth, and the support functions) • Excellent Guest Experience Optimization • Culturally and Linguistically Adaptable • Clear and effective communication with robust follow-up • Strategic Planning & Execution • Data-driven and excellent decision-making • Operational Troubleshooting & Process Optimization • Food safety, operational oversight, and compliance
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