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• Led and managed the Handover Engineers, Customer Experience, and Maintenance sections to ensure seamless project execution. • Oversaw multiple departments to support the organization from the investment phase through project handovers. • Collaborated cross-functionally with all company departments to align goals and deliver outcomes. • Designed, implemented, and managed policies and procedures for the Customer Experience and Property Handover Journeys. • Directed community management initiatives to foster vibrant and well-maintained company communities. • Spearheaded the creation and optimization of the Customer Experience Mobile Application, enhancing client interaction. • Developed and deployed an internal maintenance program using Salesforce, improving operational efficiency. • Managed departmental budgets and crafted yearly strategic plans to align with organizational objectives. • Organized and executed all handover process journeys and handover events to ensure exceptional client satisfaction.

Sr. Facilities Manager (Oct-2018-Feb-2024) Matar Group/Envirotech Qatar & United States Key Responsibilities and Achievements: • Acted as a Client Representative in the facilities management field, overseeing client assets (MEP, Civil) for diverse property types, including offices, buildings, schools, compounds, and public storage facilities. • Applied comprehensive knowledge of Facilities Management (FM) principles to deliver efficient and effective solutions. • Collaborated with all organizational departments to understand and meet their expectations, ensuring alignment with strategic goals. • Assisted in budgeting processes, including preparing and managing approved budgets. • Developed and delivered tailored FM services, strategies, and policies to new clients, ensuring smooth onboarding and satisfaction. • Established and maintained FM strategies aligned with organizational objectives to support sustainable growth. • Facilitated effective communication and coordination through regular standard meetings with stakeholders.

Technical Manager – Facilities Manager (Apr-2013 – Sep-2018) Brookfield Multiplex Facilities Services, Doha, Qatar Brookfield Multiplex is a global leader offering facilities, property and project management services to clients in the commercial property, infrastructure and residential markets Key Responsibilities and Achievements: • Managed the planning, auditing, and delivery of facilities management services, including Hard (MEP/Civil) and Soft Services, as well as waste management, for schools, residential properties, shopping complexes, and compounds. • Directed Civil Works operations, developing and implementing procedures in collaboration with specialists and public authorities, while arranging staff training for safe and efficient task execution. • Collaborated with senior management, events, and procurement teams to analyze technical scopes and uniforms for local events, preparing method statements and Service Level Agreements (SLAs) for seamless execution. • Allocated responsibilities to team leads, providing guidance for developing processes and procedures to ensure budget-conscious project execution while meeting scope and quality standards. • Designed and audited efficient operations and preventative maintenance plans to reduce lifecycle costs and optimize resource utilization. • Oversaw the commercial and operational management of Hard and Soft Services, aligning with the agreed asset business/operational plans. • Coordinated team activities, liaised with clients, and scheduled jobs to meet all contractual obligations effectively. • Planned and managed PPMs and work orders using the CAFM system for enhanced operational efficiency. • Developed comprehensive method statements and work methodologies for diverse project categories. • Participated in organizational meetings, contributing to future planning and strategic decision-making. • Supervised and negotiated contracts with service providers, offering advisory services to businesses on improving energy efficiency and cost-effectiveness. • Oversaw building projects, renovations, and refurbishments, ensuring timely completion within budget and scope.