P*****m

• Achieved a 10% reduction in facilities expenses through strategic vendor contract renegotiations. • Led maintenance staff to a 15% decrease in system downtime by ensuring optimal building operations. • Reported directly to the Vice President-Landlord office, overseeing facilities management for prestigious EXPO 2020 pavilions. • Initiated a preventative maintenance program, enhancing equipment longevity and cutting repair costs by 20%. • Managed timely, budget-compliant completion of key renovation projects, including office expansions and infrastructure enhancements. • Formulated and executed a robust facilities management strategy, encompassing reactive, programmed, and emergency responses for a master community. • Skilled in establishing and refining Policies, Procedures, SOPs, SLAs, and KPIs. • Coordinated maintenance planning, addressing equipment reliability and instituting predictive maintenance programs. • Ensured contractor compliance with Permit to Work (PTW) processes and HSE standards. • Managed the EXPO 2020 Dubai facilities team to catalog all historical facilities knowledge, including equipment, systems, and contracts. • Prepared and managed the annual Capex and Opex budgets for the facilities management department. • Delivered on strategic objectives within budget constraints, optimizing cost-effectiveness of facility solutions. • Assisted Property Management in annual planning and budgeting, enhancing departmental efficiency. • Conducted monthly performance reviews of operators/contractors against KPIs, budget forecasts, and operational issues. • Hosted bi-weekly facilities management meetings to ensure team alignment and address operational challenges.

• Directed an 80+ member team of Facilities Engineers, Supervisors, and Technicians to ensure superior maintenance of diverse properties. • Managed all facets of Hard and Soft Services, project execution, financial assessments, and capital project rollouts across UAE assets. • Secured NOCs for Malls and Buildings compliance • Drove PPM programs and emergency FM response • Curated essential FM documentation, including Asset Registers and strategic plans for Energy Management and Evacuation. • Negotiated master service agreements • Boosted operational productivity by devising and applying KPIs and CPIs for contractor performance optimization. • Oversaw plan reviews, tenant O&M supervision, and adherence to building standards. • Led recruitment and talent development • Conducted site evaluations and developed proposals, Statements of Work (SOW), and staffing plans to propel business growth.

• Pioneered comprehensive Hard and Soft Services maintenance for Markaz properties in Dubai and Reem Island, Abu Dhabi. • Managed contracts and financials, reporting to VP Real Estate • Executed annual Opex/Capex budgets for property portfolios • Ensured regulatory compliance with government partnerships • Optimized PPM data and contractor communication for maintenance • Upheld high health & safety via strategic contract management • Resolved critical issues with effective meetings and follow-ups • Directed contractor ops, SLA/KPIs, reviews, and cost negotiations • Guided Engineers, HSEQ, procurement, and CAFM team • Conducted cost comparisons for procurement value • Analyzed complaints and costs to boost service quality • Devised contingency plans to minimize maintenance downtime • Compiled incident reports and coordinated insurance claims

• Managed Hard & Soft services at Al Twar Center, directly reporting to CEO • Developed O&M plans, financials, and led facilities management for UAE capital projects • Oversaw SLA/KPI monitoring, led engineers and staff for maintenance excellence • Negotiated contracts, optimized maintenance techniques for service and cost efficiency

• Spearheaded comprehensive management of Hard and Soft Services for high-rise buildings in the UAE, directly accountable to the General Manager. • Directed maintenance operations, bolstered engineering team performance, and optimized equipment functionality. • Expertly negotiated Service Level Agreements (SLAs) with vendors, strategically monitored resource allocation, and executed energy conservation initiatives. • Efficiently managed crisis situations, controlled inventory costs, and upheld superior standards of workmanship.

• Managed technician team, ensuring timely corrective/preventive maintenance. • Generated periodic reports interfaced with Oracle CMMS for client needs. • Developed maintenance plans/schedules, audited to maintain project timelines. • Maintained SLA compliance for preventive tasks, reported incidents promptly.

• Oversaw MEP and HVAC systems, ensuring efficient operation and energy savings • Managed tenant issues, performed building repairs, and upheld high service standards • Led projects, coordinated with service providers, and optimized manpower allocation • Implemented PPM, managed contracts, and enforced Health & Safety protocols.