S*****n
About Candidate
With over 30 years of diverse experience, I bring a unique blend of skills and expertise to the table. My background spans multiple industries, including:
– 10 years in the hospitality sector,
Salary
Nationality
Certifications
SAP HR, Siemens Karachi Pakistan
C++, JAVA Certification, Karachi
Looking for Job Title
Award
Certificate of Achievement Shell Pakistan Limited - 2010
Appreciation letter for hard work and dedication Mak & Mak – 2013
Appreciation letter for Best efforts and the assistance. Xfotech – 2019
Location
Work & Experience
Prepare Sales Pattern Reports. Compile Daily Fuel Card Transaction Summaries. Compile Daily Fuel Card Transaction Summaries. Verify payment status and address any pending payments. Provide Top-up fuel cards for clients. Handle customer complaints Process card activations Follow up with Dawat Islami regarding Bank Guarantees Engage with new customers and follow up on their progress Obtain HBL missing payments summary breakdown Conduct IBFT checks for Soneri Bank Follow up on Fuel Card Pending Agreements Post Adjustment Entries for (Contractors, LPG, and Pool Car). Process Dealers' Data for the periods 24th to 30th and 31st separately Verify Dealers' Data, ensuring finance dept has processed it. Open new JD codes for any new dealers. Request regions to share agreed-upon dealers for POS deployment Conduct a weekly Zoom meeting with the BAFL team to address pending deployment issues.
Evaluating and optimizing marketing and pricing strategies. • Coordinating marketing strategies with the sales, financial, public relations, and production departments. • Developing and managing the marketing department's budget. • Overseeing branding, advertising, and promotional campaigns. • Managing the marketing department's staff. • Promoting our brand at trade shows and major industry-related events. • Keeping informed of marketing strategies and trends. • Regularly analyzed marketing metrics and KPIs to measure campaign effectiveness and make data-driven improvements. • Oversaw the development of marketing collateral, including brochures, whitepapers, and case studies, ensuring consistent branding and messaging.
Played a key role in the development of the annual marketing plan, focusing on target market segmentation and positioning. • Collaborated with the creative team to create compelling and visually appealing marketing materials. • Assisted in the organization of trade shows and industry events, ensuring a strong brand presence and lead generation. • Prepared regular reports for senior management, summarizing marketing performance and ROI. • Assisted in the creation and maintenance of marketing calendars, ensuring timely execution of campaigns and content production. • Collaborated with the creative team to develop marketing materials and content, maintaining brand consistency. • Assisted in updating and maintaining the company's website content and product listings.
Led and managed cross-functional marketing projects from inception to completion, consistently meeting project deadlines and exceeding client expectations. • Collaborated with the marketing team to define project scope, objectives, and deliverables, ensuring alignment with strategic goals. • Developed detailed project plans, timelines, and budgets, tracking progress and managing resources effectively. • Conducted regular project status meetings, providing clear communication and updates to stakeholders. • Utilized project management software to organize tasks, allocate resources, and ensure efficient project execution. • Evaluated project outcomes, analyzed performance data, and recommended improvements for future campaigns. • Fostered strong relationships with clients, vendors, and team members to facilitate project success
Responsible for customer master data preparation and input of affected data as well as cleansing local legacy data in readiness for GSAP roll-out. • Extraction and staging of data from external source files to sustain loading of data volumes in Cleansing Tool areas, including Transact Exion and Master Data source enhancement. • Prepare, cleanse, convert and/or populate in time and in full the StBC customer master and transactional data from existing systems into GSAP according to plan. • Identify, escalate and act upon any country legal/ fiscal specific customer master data requirements. - Ensure customer master data processes implemented are consistent and without deviations from the standards Issue reports and communication on country customer deployment data status. • Responsible for specifying the nature and quality of materials required. • Support the business (users) with customer data migration and data change management to new GSAP / Connected target applications • Live Environment Simulation (LES) is to test the execution of our new processes real time. While the design & System was tested during CAT, LES is a business simulation to test and validate Shell Pakistan. • Train the local business users on customer data processes. Actively contribute to country, regional and global data teams (in and outside STBC); identify and copy best practices.
Oversee daily hotel operations, including front desk management, housekeeping, and guest services. • Resolve guest complaints and issues promptly, maintaining a high level of guest satisfaction and loyalty. • Coordinate with various departments to streamline operations and enhance the overall guest experience. • Understand all standards and customized features and functions of the hotel front office systems, point of sale systems, and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions • Assisted in the planning and execution of special events and functions, ensuring a memorable experience for guests. • Achieving excellent guest relations, communication and interpersonal relationship skills, in dealing with a diverse group of people. • Responsible for the financials and day-to-day operations of 500-rooms hotel. • Responsible for total planning and coordination of arrangements for corporate meetings and events. • Negotiating, contacting, selecting sites and corresponding with outside vendors regarding booking of meetings. • Assisting in marketing and promotion of the internal meetings
Prepares work to be accomplished by studying parts lists and gathering • Parts, subassemblies, tools, and materials. • Verifies specifications by measuring complete component • Cleans and maintains work area and equipment, including tools. • Maintains inventory by checking stock to determine supply levels, placing and tracking Orders and verifying receipt of supplies
Maintained guest logs, and customer relations information update in the system. • Cultivated strong relationships with guests, effectively handling special requests and inquiries to enhance the guest experience. • Take calls for new reservation and update in the system with complete arrival and check-out time. • Analyzed guest feedback to identify trends and implemented strategies to address areas for improvement. • Monitoring who enters, and who leaves, the hotel. Filling in the security log (this is a small report of what areas have been checked) Monitoring the security cameras. Responding to calls when colleagues need assistance.


