M*****y

Transitioned EMR & EHR systems to improve patient data accessibility and operational efficiency with revamped workflows, optimized resource allocation, and compliance, covering legal, financial, and risk management. Managed project lifecycles, P&L responsibilities, legal agreements, and financial oversight. Prepared RFPs, for successful contract negotiations to support strategic growth. Introduced Agile Project Methodology, ensuring faster, responsive project delivery to meet customer demands. Led the development of new software solutions for enhanced user experience with software integration focused on customer usability and seamless operation. Achieved ISO 27001 compliance, robust cybersecurity protocols and regular training, bolstering data protection. Launched an LMS to streamline training and introduced JIRA for enhanced project tracking and task management, improving project visibility and efficiency. Led a new initiative to bring in top talent to elevate team capabilities and strengthen our operational and strategic objectives.

Transformed patient-centred approach by integrating family input into care plans to create a compassionate, effective, and responsive environment. Introduced innovative food services, with new KPIs to monitor performance, significantly improving resident satisfaction and survey. Added childcare services within the facility to enhance the care experience for residents and their families. Opened a new cafeteria, providing a space for families to spend quality time together while generating additional revenue. Launched a dedicated staff dining area for a safe, comfortable space to recharge & foster a positive and supportive work culture. Transformed a financially underperforming facility into a profitable and thriving operation. During COVID-19, I ensured staff was trained, safe, and compliant with evolving regulations leading to lasting improvements in resident outcomes and organizational performance

Developed a Mental Health program to expand access for remote communities, incorporating telehealth to enhance service delivery with hiring, introduction, launch, and smooth rollout. Introduced an Addiction program for First Nations communities to address unique cultural and healthcare needs. Spearheaded innovative recruitment and retention strategies that significantly improved staff engagement and ROI, addressing critical staffing shortages. Optimized logistics pathways for patient and sample transport, improving the movement of materials and patients across the region. Introduced reporting methodology to ensure the timely accession of patient health records, improving data accuracy and enhancing patient care. Led the installation of a new PACS, and provided training, and integration into existing workflows. Introduced conflict resolution strategies, fostering a more collaborative and high-performing environment. Addressed labour relations, finances, and logistics to improve workforce stability and engagement, ensuring the consistent delivery of high-quality care