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Administration & Office Management • Managed daily office functions, including building maintenance, supplies, and equipment. Supervised administrative staff (electrician, gardener, janitorial, laundry, etc.), and ensured efficient operations. • Implemented and maintained filing systems. Ensured timely processing of reports, & external/internal correspondence. • Managed administrative aspects of projects, including progress tracking and resource coordination. Developed and implemented new procedures for efficiency. • Served as the primary contact for stakeholders and high-profile visitors. Facilitated inter-departmental communication. • Generated and analyzed administrative reports. Provided data-driven insights for decision-making. • Ensured adherence to company policies and Government regulations. Conducted regular audits of administrative practices, and maintained legal compliance. • Oversaw the Executive’s Kitchen & Mess operations. Coordinated food supplies, storage, and processing, managed events, and ensured high service standards Human Resources • Managed HR Generalist Operations such as attendance, overtime, payroll, and benefits. • Maintained employee filing and databases. • Led the complete recruitment and onboarding process from job postings, interview coordination, and new hire integration. • Managed visa and passport processing for local and foreign employees and executives. • Addressed employee inquiries, and implemented engagement initiatives. • Ensured adherence to employment laws and assisted in HR policy development. Coordinated with regulatory bodies. • Generated HR reports and provided insights for improvement. Assisted with HR presentations and documentation. • Participated in HR process optimization projects and contributed to change management and strategic planning. Industrial Relations • Addressed employee grievances, ensured labor law compliance, and supported collective bargaining. • Developed communication strategies, managed welfare programs, and facilitated change management. • Ensured adherence to labor regulations set by the Ministry of Labour and Employment, and collaborated with agencies such as the Employees Old Age Benefits Institution (EOBI) and Punjab Employees Social Security Institute (PESSI). Training and Development • Identified and addressed training needs through workshops and sessions. • Promoted a healthy & safe workplace culture through ned based training initiatives. • Supported employee development through career planning and performance management. • Implemented comprehensive health and safety training programs, including COVID-19 protocols, fire safety, and PPE usage. • Conducted regular emergency drills to enhance response capabilities for fire, accidents, and security threats. Executive Assistance • Provided high-level support to the CEO, CFO, and General Manager, managed calendar, schedules, travel & accommodation arrangements (Boarding/Lodging). • Organized executive meetings and events by preparing agendas, taking minutes, and managing logistics. • Acted as liaison for CEO’s communications. Drafted and edited professional correspondence (letters, Memos, Emails, Quotations, Policies, Instructions). • Assisted in special projects, researched and prepared briefing materials, while maintaining confidentiality and reliability. Financial Administration • Assisted in financial planning, analysis, and budget management. Monitored performance metrics, provided forecasts, and supported strategic financial decisions. • Oversaw accounting operations, managed cash flow, and prepared comprehensive financial reports. Utilized advanced financial software (ERP) for data compilation. • Reconciled payables and receivables, and maintained an imprest fund with precise record-keeping. • Ensured adherence to financial regulations, assisted with internal & external audits, and maintained accurate records of CAPEX and OPEX. Implemented financial controls to support compliance and reporting standards. • Managed budget allocations to optimize resource utilization. Reviewed expenditures, provided cost control recommendations, and supported strategic planning initiatives. • Supervised and mentored finance staff, facilitating collaboration among departments (finance, production, engineering, warehouse) to align with strategic objectives. • Assisted with budgeting, financial analysis, and performance monitoring. IT Infrastructure • Assisted with IT infrastructure, network administration, and system maintenance. • Supported IT projects, managed vendors, and ensured system performance. • Implemented problem management practices to identify and address root causes of recurring issues, improving overall system stability. Security Management • Supervised and coordinated day-to-day security operations at the plant site, ensuring the safety and protection of personnel, property, and assets. • Managed the installation, operation, and maintenance of surveillance systems, including 36 CCTV cameras and fire-alarm systems, ensuring effective monitoring of the plant site. • Led response efforts, conducted investigations, and implemented risk mitigation strategies. • Acted as the primary liaison with local law enforcement agencies (Police, Elite Force, Special Branch, ISI, & IB), emergency services, and other external partners for coordination and response efforts. • Ensured adherence to security standards and liaise with law enforcement agencies such as local police departments and national security agencies. Import/Export Operations • Managed inbound shipments, documentation, customs compliance with Pakistan Customs, and logistics coordination. • Prepared and reviewed import documentation e.g. purchase orders, import licenses, customs declarations, and bills of lading. • Oversaw export processes, ensuring compliance with international trade regulations. • Prepared and reviewed export documentation e.g. commercial invoices, packing lists, bills of lading, and certificates of origin. • Acted as the face of the organization in correspondence with the Faisalabad Chamber of Commerce and Industry (FCCI) and the Punjab Board of Investment and Trade (PBIT). Procurement • Supervised and managed the procurement process for goods and services, ensuring timely and cost-effective acquisition. • Coordinated procurement activities, including sourcing, negotiation, and purchasing, to meet organizational needs. • Drafted, reviewed, and managed procurement contracts and agreements. • Monitored contract performance, addressing any issues or discrepancies and ensuring adherence to terms and conditions. • Implemented cost-saving strategies and managed inventory. Logistics • Coordinated transportation, warehousing, and supply chain operations. • Ensured compliance with transportation regulations and safety standards, and implemented safety protocols. • Maintained accurate records of logistics activities, including shipping documentation, inventory levels, and transportation costs. Power Plant Management • Managed diesel generators and power systems to ensure efficient, reliable operations. • Monitored and maintained generators, transformers, rectifiers, ATS panels, and battery banks. • Coordinated with Faisalabad Electricity Supply Company (FESCO) for prompt resolution of faults and continuous power supply. • Optimized performance, managed budgets, and supervised and trained junior staff for operational efficiency.

• Understood and adapted training curriculum to address local gender dynamics and economic barriers, ensuring relevance and effectiveness in promoting women's economic independence. • Led a team of 11 community trainers and 5 business trainers, focusing on capacity building and providing ongoing support to enhance team performance and training impact. • Delivered 250+ model training sessions and supervised over 5000 sessions on Business Management, Good Parenting, and Gender Sensitization. Applied participatory methods and interactive tools to maximize participant engagement and knowledge retention. • Established comprehensive monitoring and evaluation frameworks to assess training outcomes, utilizing data-driven insights to refine programs and ensure alignment with organizational goals. • Coordinated with community stakeholders to align training efforts with local needs and foster collaborative relationships, enhancing the overall effectiveness of the training initiatives.

• Managed the complete refueling project, ensuring timely and efficient delivery. • Aligned client objectives with on-the-ground challenges, proactively addressing issues and optimizing project outcomes. • Monitored and controlled remote teams, implementing effective communication and management strategies. • Provided training on evolving systems, policies, and procedures to enhance team performance. • Conducted proficient data analysis for project tracking, prepared monthly service invoices, and resolved disputes to ensure project integrity and financial accuracy. • Reconciled daily and monthly reports, identified discrepancies and implemented corrective measures as needed. • Facilitated negotiations and resolved disputes both with clients and within project teams, ensuring smooth project execution and maintaining strong working relationships.

• Pioneered in-house refueling operations in Pakistan's telecom industry, enhancing control and efficiency. • Conducted on-site audits, presented findings, and implemented cost-saving measures, reducing OPEX by 25-35% on fuel quantity and 22% on fuel consumption. • Oversaw preventive and corrective maintenance for non-telecom equipment across 500+ sites, including generators, transformers, batteries, rectifiers, ATS, smart switches, and air conditioning units. • Collaborated with landowners, engineering & security vendors, and internal teams to optimize operations, ensure SLA compliance, and streamline processes. • Developed SOPs, trained teams, and provided significant input in the development & implementation of a centralized database system for efficient management of 5500+ sites.

• Maintained power plant and associated equipment to ensure uninterrupted power supply. • Managed technical room environments to optimize equipment performance. • Processed electricity bills promptly and accurately. • Coordinated with MEPCO to resolve commercial power issues efficiently. • Ensured smooth operation of power plant equipment including Generators, Transformers, Batteries, Rectifiers, ATS, smart switches, and Air Conditioning units in central exchange in the MTR Region. • Optimized capacities of 3-phase DG sets based on load requirements. • Collaborated with other operators to guarantee power availability for Guest sites as per Service Level Agreements (SLAs). • Coordinated with other departments and support functions to align operational activities. • Proficient in AC Power systems, PMT (Preventive Maintenance Testing), and Transformers. • Managed fault detection and resolution effectively. • Complied with Environmental, Health, and Safety (EHS) standards. • Utilized strong verbal and written communication skills for effective liaison and reporting. • Discussed presentations to stakeholders on operational performance and optimization strategies.