W*****r
About Candidate
• Spearheaded financial planning, budgeting, and forecasting for operations, ensuring alignment with company objectives.
• Oversaw daily operations, including resource allocation, process optimization, and financial management, driving efficiency and profitability.
• Analyzed financial and operational data to identify discrepancies, develop corrective measures, and ensure expenses remained within budgetary limits.
• Collaborated with the finance department to streamline invoice processing, payment tracking, and cost management.
• Developed and implemented Standard Operating Procedures (SOPs) for operations and customer care, improving process efficiency by 20% and enhancing service delivery.
• Maintained comprehensive records of customer complaints and resolutions, achieving a 95% customer satisfaction rate.
• Managed inventory and stock control, reducing waste and improving stock turnover by 15% through regular checks and process improvements.
• Supported cross-functional teams to align operations with business objectives, resulting in a 10% increase in overall productivity.
• Conducted data analysis on customer care, sales, and revenue to develop actionable strategies for business growth.
