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 To create guest satisfaction by providing efficient and effective front desk service.  Complete shift audits as required.  Print updated in-house, arrival, departure, and room status reports after every two hours.  To check all unresolved departures.  Write all wake-up call requests on the specified form and enter them on the switchboard.

 Responsible for training & development of Housekeeping and Food and beverage staff of Rig-Site and Karachi Yard.  Recruitment of Rig Site Employees like Waiters, Dish Washers, Cooks, Room Boys and Others.  To make cards and update joining status.  To maintain and update uniforms and issuing as well.  To update the learning database of all employees.  To develop forms and other related documents.

 Responsible for training & development of Housekeeping and Food & Beverage staff.  Recruitment of staff like Grill Men, Broast Men, Lobby Men, and others.  To maintain and update uniforms and issuing as well.  Handling HR issues.  To develop forms and other related documents.

 Responsible for recruitment of restaurant staff.  Maintaining HR database.  To develop forms and other related documents.  To call candidates for an interview.  Also handling Restaurant Issues.

 B2B & B2C Sales & Marketing  To come up with new ideas for Sales and Marketing that will be beneficial for the Client.  To meet sales Targets.  To dispatch orders.  Resolve guest complaints & ensure guest satisfaction.  To train new sales staff.  To create Marketing strategies for Restaurants, Beauty Salons, Healthcare, Automobile, and other fields.

Working on a Brand Visibility Project for BOL TV. To sign contracts with A+ and A-class Restaurants, Hospitals, Beauty Salons, and other categories for installing LED screens for BOL TV Promotions. To make sure visibility of BOL news in Restaurants Hospitals, Beauty Salons, and venues. Worked on the Loyalty Program.

Provision of automated solutions for Secondary sales and Distribution management for FMCGs and Energy sectors. Lead generation in FMCGs and Energy sectors. Account management. Training of Distributors / Order bookers / TSOs / ASMs / RSMs / NSMs. Crafting strategies for all Marketing teams, including Digital, Advertising, Communications, and Creative. Preparing and managing monthly, quarterly, and annual budgets for the Marketing Department. Design branding, positioning, and pricing strategies. Monitor competition (acquisitions, pricing changes, and new products and features). Coordinate sales and marketing efforts to boost brand awareness.

Was heading the following Departments as an Operations Manager: 1. Customer Service 2. Redemption Department 3. Cash Department 4. Store Department 5. Technical Department 6. Admin Department 7. Housekeeping Department Delegating tasks to Team Leaders and staff. Ensure proper training of all kinds that are required. Monitoring the team’s performance. Handling complaints (from both staff and customers). Developing weekly floor reports and keeping statistics. Supervise the floor and day-to-day operations of the center. Implement FEC opening and closing operations as guided by the Center Manager. Ensure that the operation floor is safe, clean, well-staffed, and conducive to family fun. Implement and interpret policies and procedures for the staff, perform effective staff evaluations, and make terminating and disciplinary recommendations. Monitor all sales on an hourly basis and manage all communication with sales staff. Strictly monitor the staff in terms of punctuality, adherence to following shift schedules, hygiene, and physical appearance in terms of professionalism. Managing Administration functions like Procurement, Maintenance, Legal Matters etc.

As the Head of Marketing & Business at Safa Gold Mall, Islamabad, you were responsible for spearheading all marketing and business development initiatives. Your role involved strategic planning, team leadership, and execution of campaigns aimed at driving foot traffic, enhancing brand awareness, and increasing revenue. Developed and implemented comprehensive marketing strategies to promote the mall’s brand and offerings. Conducted market research and competitive analysis to identify trends and opportunities. Led and managed a dynamic marketing team, fostering a collaborative and innovative work environment. Provided guidance, mentorship, and performance evaluation to team members. Planned, executed, and monitored integrated marketing campaigns across digital and traditional channels. Managed advertising budgets and ensured cost-effective use of resources to maximize ROI. Identified and pursued new business opportunities, partnerships, and sponsorships to enhance mall revenue. Collaborated with retailers and service providers within the mall to develop joint promotional activities. Maintained and enhanced the mall’s brand image through consistent messaging and high-quality marketing materials. Organized and managed events, promotions, and experiential marketing activities to attract and engage visitors. Developed and implemented customer loyalty programs and initiatives to enhance customer satisfaction and retention. Utilized data analytics and customer feedback to refine marketing strategies and improve customer experience. Acted as the primary spokesperson for the mall, handling media relations and public inquiries. Coordinated press releases, media events, and community outreach programs. Monitored and analyzed the performance of marketing campaigns using key performance indicators (KPIs). Provided regular reports and insights to senior management to inform decision-making and strategy adjustments.