H*****i

HR Operations Support: Supported HR functions including recruitment, employee relations, and performance management, contributing to the bank's strategic HR goals. Competency Framework Development: Led the development of a competency framework that enhanced employee performance and career development.

Customer Satisfaction Improvement: Implemented customer service initiatives that improved customer satisfaction scores by 15%. Project Management: Managed project timelines and deliverables, ensuring on-time completion of key initiatives.

Talent Screening & Selection: Played a key role in screening and selecting talent aligned with business needs, ensuring a highquality workforce. Employee Relations & Grievance Handling: Managed employee relations and grievances, maintaining a positive work environment that supported employee engagement and productivity. Policy Implementation: Explained company policies and enforced disciplinary rules.

Cross-Functional Leadership: Led cross-functional teams to implement trade marketing strategies that supported business objectives. Market Expansion Strategy: Developed and executed a market expansion strategy, resulting in a 20% increase in market share. Alignment with HR Goals: Collaborated with HR to align trade marketing initiatives with overall organizational goals, contributing to a cohesive corporate culture.

HR Strategy & Alignment: Designed and executed HR strategies that aligned with the company's long-term objectives, contributing to a 15% increase in overall productivity. Recruitment Optimization: Managed the recruitment and selection process, reducing time-to-hire by 30% through the implementation of AI-driven recruitment tools. Leadership Development: Developed leadership development programs, resulting in a 25% increase in internal promotions and a 15% reduction in external recruitment costs. Innovative HR Solutions: Introduced a series of innovative HR solutions, including digital onboarding and continuous performance management systems. Organizational Diagnostics: Conducted organizational diagnostics to identify areas of improvement, leading to enhanced operational efficiency and employee satisfaction. Learning & Development: Developed L&D plans using platforms like Lynda, Coursera, and Udemy. Compensation Analysis: Created payroll structures and conducted comparative salary analyses. Performance Management: Conducted performance evaluations and managed bonus payouts. Capacity Building: Created employee competency models and diagnostic tools for organizational development.

Strategic HR Leadership: Spearheaded HR operations across multiple regions, standardizing processes while respecting local cultural nuances. Award-Winning HR Initiatives: Won the Role Model HR Award in 2023 at a Regional Level, marking the first recognition of its kind in the company's 28-year history. Talent Acquisition & Retention: Increased headcount by 40% in one year while reducing the turnover ratio from 22% to 9% through strategic talent acquisition and retention initiatives. Diversity & Inclusion: Led a significant increase in gender diversity from 7% to 15% with a target to reach 20% by 2023, and enhanced women's leadership representation across business verticals. Compensation Strategy: Introduced 30% Inflation Adjustment for Employees, aligning compensation structures with market trends. Digital Transformation: Drove a paperless work culture and E-filing initiative, significantly improving efficiency and reducing environmental impact. Operational Efficiency: Implemented a hybrid working model and daylight savings work mode, resulting in a 10% reduction in operational costs. Global Talent Mobility: Successfully placed 120 engineers and auditors in MENA region, enhancing global talent mobility. Employee Engagement: Developed and implemented a comprehensive employee engagement strategy, leading to a 20% increase in employee satisfaction scores. Performance Culture: Revamped employee handbook and HR policies to foster a performance-driven culture.