Emergency Dispatch Operator

Job Description

The Emergency Dispatch Operator is responsible for responding to emergency and non-emergency calls, coordinating dispatch services, and providing accurate and timely communication with emergency responders. This role requires quick decision-making, clear communication, and the ability to remain calm under pressure.

InfoResumeEdge is the first platform that is completely free for both recruiters and job seekers. By creating a profile, you gain global visibility, which significantly boosts your chances of instant hiring—whether for remote or onsite roles. We encourage professionals to build their profiles today and connect with top opportunities worldwide.

Key Responsibilities:

1. Receive and Prioritize Calls: Answer emergency (911) and non-emergency calls promptly and determine the nature and location of the incident.
2. Dispatch Emergency Services: Coordinate the deployment of police, fire, medical, and other emergency services based on the situation.
3. Maintain Communication: Keep constant communication with field units to monitor their status and provide updates as required.
4. Provide Instructions: Deliver clear and concise instructions to callers, including life-saving procedures such as CPR, if necessary.
5. Data Entry and Logging: Accurately record call information, service responses, and incident details into dispatch systems.
6. Handle Multi-Line Systems: Efficiently manage multiple communication lines while prioritizing emergency situations.
7. Monitor Systems and Alerts: Track alarm systems, weather alerts, and emergency broadcasts.
8. Collaborate with Agencies: Work with local and regional emergency agencies to coordinate multi-agency responses when necessary.
9. Adhere to Protocols: Follow established protocols and guidelines for emergency communication and dispatch procedures.

Required Qualifications:

• High school diploma or equivalent; additional training in emergency dispatch is a plus.
• Certification as an Emergency Medical Dispatcher (EMD) or equivalent is preferred.
• Proficiency in computer systems, radio equipment, and multi-line telephone systems.
• Excellent verbal communication and active listening skills.

Key Skills:

• Ability to remain calm and focused in high-stress situations.
• Strong multitasking capabilities and quick decision-making skills.
• Attention to detail and high accuracy in data entry.
• Knowledge of emergency response protocols and geographic areas served.
• Proficient in English; bilingual abilities are an asset.