Help Desk Technician – Remote

Job Description

We are seeking a reliable and customer-focused Help Desk Technician to provide technical assistance and support to end-users experiencing IT-related issues. The ideal candidate will troubleshoot software, hardware, and networking problems, ensuring timely resolution to minimize disruption and maintain productivity.

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Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or in person.
• Diagnose and resolve software, hardware, printer, and network issues.
• Install, configure, and maintain computer systems and applications.
• Provide support for Windows, macOS, and Microsoft Office suite.
• Escalate unresolved issues to higher-level support or system administrators.
• Maintain records of issues and solutions using ticketing systems (e.g., ServiceNow, Zendesk, or Jira).
• Guide users through step-by-step solutions and provide IT orientation to new employees.
• Perform routine system maintenance and upgrades.
• Follow up with users to ensure issues are resolved and provide excellent customer service.
• Document processes and contribute to the creation of support knowledge bases and manuals.

Requirements:

• Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 12 years of experience in a similar help desk or technical support role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with remote desktop applications and help desk software.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively in a team environment.
• A+ Certification or similar IT certifications (preferred).

“Our portal provides information about upcoming job openings that will be accessible to various companies for recruitment purposes. Please note that we are solely a job listing platform and do not guarantee employment or make any placement commitments.”