Customer Service Agent – Chinese – Remote

Job Description

InfoResumeEdge is the world’s first platform offering completely free access to both job seekers and recruiters. By setting up your profile, you unlock global exposure, dramatically increasing your chances of being hired quickly—whether for remote or on-site positions. Start building your professional profile today and connect with leading career opportunities across the globe. This position is For our future upcoming clients.

We are seeking a Customer Service Agent proficient in Chinese to join our dynamic customer support team. The ideal candidate will handle customer inquiries, resolve issues efficiently, and provide an excellent customer experience in both written and verbal communication.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat in Chinese and English.
• Provide accurate information about products and services.
• Resolve customer complaints and ensure customer satisfaction.
• Maintain customer records by updating account information.
• Collaborate with other departments to resolve complex issues.
• Follow communication procedures, guidelines, and policies.
• Identify and escalate priority issues to the appropriate channels.

Requirements:

• Proficiency in Mandarin Chinese and English (written and spoken).
• Previous customer service or call center experience is preferred.
• Excellent communication skills and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices.
• High school diploma or equivalent; additional language certifications are a plus

“Our platform serves as an information hub for upcoming job opportunities, which are made accessible to various employers for their recruitment needs. Please note that we operate solely as a job listing service and do not offer any employment guarantees or placement assurances.”