Desktop Support Technician – Remote
Job Description
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We are looking for a motivated and skilled Desktop Support Technician to join our IT department. The ideal candidate will provide hands-on technical support to end-users, manage workstation hardware/software, and contribute to maintaining our overall IT infrastructure. This role is essential in ensuring smooth daily operations and prompt resolution of user issues.
Key Responsibilities
- Provide front-line IT support for desktops, laptops, printers, and peripheral devices.
- Troubleshoot and resolve hardware and software issues across Windows/macOS platforms.
- Install, configure, and maintain desktop systems, applications, and updates.
- Assist in setting up new user accounts, email, permissions, and device access.
- Support remote users via remote desktop tools and VPN technologies.
- Maintain asset inventory and ensure accurate tracking of IT equipment.
- Document incidents, resolutions, and standard procedures in the ticketing system.
- Collaborate with other IT staff to escalate and resolve complex technical problems.
Required Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2+ years of experience in a desktop support or help desk role.
- Strong knowledge of Windows OS, Office 365, and basic networking.
- Familiarity with tools such as Active Directory, ServiceNow, SCCM, and ticketing systems.
- Excellent troubleshooting and communication skills.
- Certifications such as CompTIA A+, Microsoft MTA, or ITIL are a plus.
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