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• Supported the work of the Office of Data, Research and Evaluation (ODRE) at the Minority Business Development Agency (MBDA) in the United States Department of Commerce, and by extension MBDA’s work supporting businesses owned at least 50% by individuals who are both socially and economically disadvantaged per government definitions. • Conducted desk research and literature reviews and then wrote summaries of findings on a variety of topics important to socially and economically disadvantaged business enterprises such as access to capital (including specifics like business loans, venture capital, angel investors, fintech, etc.), government contracts/procurement, trade/exports, supply chains, economic disparities, government assistance, and disaster relief. • Supported and helped manage internal program evaluation efforts by collecting, verifying, analyzing, and visualizing quantitative data submitted via Salesforce and written narrative reports by MBDA’s publicly-funded and privately-operated business centers, specialty centers, and related programs located nationwide (in combination with process mapping and anecdotal evidence) to help ensure their compliance and high performance based on key performance indicators and requirements in areas like number of clients served, capital/financing, contracts/procurement, and jobs created/retained. • Produced tables and charts (including pivot tables and charts) in Excel and contributed to reports, memos, and PowerPoint presentations, including those developed from research and program evaluation efforts. • Used SharePoint as the primary means of collecting, organizing, and shared data files and project documents within the ODRE team and with other MBDA staff and leadership. • Conducted qualitative research and analysis by evaluating responses to requests for information (RFIs) made by ODRE to better understand public views and experiences. • Used a Power BI dashboard to help monitor performance of MBDA’s Capital Readiness Program. • Assisted with MBDA events held at the Department of Commerce’s Headquarters.

• Conducted online survey-based research and analysis for dozens of large and midsize B2B and B2C corporate clients across a variety of industries including, but not limited to, food and beverage, textbooks/educational materials, construction, agriculture, automotive, manufacturing, industrials, and information technology (IT). • Drafted survey instruments and made edits based on internal and external feedback that asked questions related to client research needs, i.e., customer satisfaction, product preferences, product design and branding, pricing strategies, shopping experiences, etc. • Programmed and tested survey instruments in Qualtrics. • Conducted data cleaning to ensure the meeting of organizational data quality standards. • Programmed and developed crosstabs of overall and segmented findings using MarketSight. • Used R and RStudio scripts for additional calculations and graphs for select projects using MaxDiff analysis. • Used Power BI for comparing survey results to internally developed industry benchmarks. • Created and edited reports and memos in PowerPoint and Word format analyzing research findings and providing recommendations aimed at addressing client needs. • Made edits and additions to reports made by others based on internal and external feedback. • Stored, shared, and organized project files in shared drive.

• Conducted and supported survey (phone, online, text, IVR, and mixed-mode) and focus group (in-person, online, and phone) research for political candidates, PACs, IEs, ballot initiative campaigns, local school and park districts, labor unions, advocacy/lobbying organizations, and other largely non-profit clients (including those operating in the education, healthcare, civil rights, labor rights, criminal justice reform, and environmental spaces). These projects typically asked questions about favorability, job approval, policy positions, and potential votes while also testing different messaging around candidates or policy proposals. • Drafted, edited, and proofed research proposals, pricing memos, survey instruments, screeners, discussion guides, crosstab specs, weight sheets, research memos, and PowerPoint-based reports and presentations. • Proofread and gave edits to crosstabs and toplines, as well as proposals, survey instruments, discussion guides, memos, reports, and presentations written by others. • Assisted with programming surveys into Decipher. • Conducted Internet research and produced graphics for presentations using PowerPoint and Excel. • Covered and took notes on calls with clients and on presentations and events given by outside and partner organizations. • Performed project management and administrative tasks as needed, including mapping timelines and processes using Wrike and Quickbase. • Helped assign and review the work of interns. • Monitored phone bank survey calls to ensure that they were being conducted properly. • Moderated online bulletin board discussions. • Stored, shared, and organized project files in shared drive.