R*****g

Worked closely with cross-functional teams, including network engineers and system administrators, to escalate and resolve complex issues, enhancing overall IT support capabilities. Achieved a customer satisfaction rating of 98% by providing exceptional service and reducing average resolution time from 24 hours to 16 hours. Diagnosed and resolved technical issues related to software, hardware, network connectivity, and account management, contributing to a 30% decrease in recurring incidents. Maintained detailed records of support requests and solutions, creating comprehensive documentation for future reference and training, improving team efficiency by 15%. Over 10+ years of Customer Service & Customer Obsession. Handled 500 calls related to pharmacy services weekly before moving up to Ticketing Agent.

Acquired Life Ins License and handled 1000’s of calls, 100’s of : retirement plans, legal documentation, and data entry monthly. Was team lead and helped supervisors handle 99% of escalation calls, and helped train new hire classes.

Handled Mortgage, Escrow, & Bankruptcy accounts. The main objective was to bring clients back from delinquency from cold calling. Brought back 100’s of accounts from delinquency and recovered over $500,000 dollars for company

2+ years Customer Service and Customer Obsession, I started from Dishwasher & Bus boy to Sous Chef to Chef to Sushi Helper but most of my time was Sous chef. Increased 30% sales by changing workflows, customer experience, and maintaining quality service. Before this job was 4 years of more customer service at : Walmart, Jersey Mike’s, McDonald’s, & Desk Receptionist.