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• Monitor and respond within hours to DHS mission critical information requests sent through the library’s Ask-A-Librarian ticketing system. • Design, compile and edit DHS Library’s research guide collection. • Collaborate with Technical Services Librarian to update and refresh library website using SharePoint and SpringShare. • Managed DHS library’s Kanban board in JIRA which supported tracking of key library initiatives and provided updates to library staff. • Compile and submit monthly updates on the library’s operational objectives, which supported accomplishment reporting to executive level staff.

• Created and implemented user’s guides/procedures for upgraded database management that improved workflow efficiency. • Cataloged documents into the company’s database and tracked material through the approval process prior to submission to conferences and events. • Collaborated with the Account Executives in the creation of documents and reports vital to the work of the company.

• Recipient of the Tom & Diane Ballard Award for Excellence in Public Service (2022) and MTAS Customer Service Award (2019) • Collaborated with MTAS Librarian to migrate the entirety of the MTAS holdings to a new integrated library system vendor. Responsibilities included selection of vendor, planning and testing of new database, checking for accuracy in migration and creation of marketing materials upon completion. • Coordinated triennial audit of organization’s knowledge base. Communicated with participants, tracked completed records and archived material following reviews to ensure timely and thorough completion of audit. • Revitalized the MTAS Facebook and Twitter accounts through creation of informative postings. Collaborated with the IPS Creative Manager to design graphics to be included with social media postings. • Mentored Student Assistants in their on-the-job training and position responsibilities.

• Tracked, checked in and routed of all new periodicals including electronic material received from vendors. • Designed and distributed surveys to Tennessee city and town employees to gain information on topics pertinent to local government. Once closed, data compiled and delivered to Technical Services librarian for inclusion in organizational knowledge database. • Check in and process new materials for addition to the MTAS library collection. • Fulfilled internal and external customer requests for library material received via email or telephone. • Chaired and organized bi-annual employee retreat for employee team building and recognition; sourced vendors, logging, catering, and inspirational entertainment

• Managed 60 plus print and electronic subscriptions for the library, all information vendor relationships, negotiating contract renewals and pricing. Managed appropriation budget of $130K for all Stryker Library Services • Led the upgrade of the library’s InMagic Integrated Library System and coordinated with IT representative on yearly updates. This project required gaining buy in from upper management and communication to all team members. • Continued all Information Assistant responsibilities in addition to supervisory duties.