J*****a
About Candidate
I’m a customer support professional with over eight years of experience helping people feel supported, heard, and confident in the solutions they receive. I’ve worked across technology, healthcare, and enterprise environments, supporting customers through phone, chat, and email in fast-paced, high-volume settings.
I’m known for my calm, friendly approach and my ability to explain things clearly—especially when someone is frustrated or unsure. I take pride in resolving issues efficiently while making each interaction feel personal and respectful. Whether it’s troubleshooting, account support, or answering time-sensitive questions, my focus is always on creating a positive experience and building trust.
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Work & Experience
Supported enterprise employees through phone and chat channels, resolving access-related and service inquiries. Verified user identity and processed requests in accordance with security and compliance guidelines. Documented customer interactions and resolutions accurately in the ticketing system. Managed a high volume of daily interactions while consistently meeting service level expectations. Maintained strong customer satisfaction through clear communication and timely follow-through.
Assisted brokers via inbound calls with plan-related inquiries and system navigation. Provided accurate, timely information to support informed decision-making in a regulated healthcare environment. Served as a trusted point of contact during time-sensitive enrollment periods. Delivered professional, compliant support while maintaining customer confidence.
Responded to customer inquiries related to product setup, account usage, and mobile applications. Guided users through troubleshooting steps using clear, easy-to-understand instructions. Identified recurring customer issues and documented solutions to improve support consistency. Maintained a customer-focused approach while balancing efficiency and quality.
Supported students, faculty, and staff by responding to service requests via phone, email, and in person. Assisted users with basic technology issues and guided them through resolution steps. Escalated complex issues appropriately while ensuring users remained informed.
Assisted customers with product questions and technical concerns in a high-volume environment. Delivered clear explanations and solutions to ensure positive customer experiences. Built trust and rapport through empathetic, solution-oriented support.
