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About Candidate
I am experienced and results-driven A Senior Business Analyst with 8+ years of cross-sector experience delivering high-impact solutions in complex and regulated environments within the IT consulting and banking,
Highly skilled in stakeholder engagement, business process modelling, requirements analysis, and user-centred solution design. Adept at translating strategic goals into actionable change, supporting improved service delivery, regulatory compliance, and organisational performance. Confident communicator and collaborator, with a proactive and pragmatic approach to continuous improvement and cross-functional delivery.
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Work & Experience
• Lead business process improvement activities, delivering strategic recommendations to enhance organisational effectiveness. • Facilitate workshops to explore potential areas for improvement, engaging stakeholders across departments to gather input and drive solutions. • Develop comprehensive business cases and technical documentation, ensuring alignment with organisational strategy and project objectives. • Create and validate "as is" and "future state" process maps, facilitating the transition from current to improved processes. • Conduct detailed analysis of data and management information, identifying opportunities for process optimisation and efficiency gains
• Supported multiple service and process automation improvements, working closely with operations and technology. • Delivered a successful automation solution for reversal of failed cash machine withdrawals, replacing a manual, paper-based process with a user-driven digital experience, reducing resolution time from days to minutes. • Oversaw the delivery of a new digital workflow for cash deposit processes, which improved transaction traceability, eliminated physical forms, and cut queue times by 40% across pilot branches. • Designed and implemented self-service features within the bank’s mobile app, including customisable e-statements, which reduced in-branch customer enquiries by 30%.
• Coordinated annual business strategic planning process for different program areas targeting the private and public sectors • Analyzed financial data and performed financial evaluations, as well as managed funding challenges and implemented alternative financing and procurement initiatives • Advised on the interpretation and application of business planning policies, procedures, directives, guidelines, and processes • Analyzed financial data, presented understandable summaries to senior management on quarterly basis and made recommendations on different program areas
