D*****y

• Implement and manage complex Salesforce Administration tasks, overseeing Custom Objects, Fields, and Layouts to optimize CRM processes for Sales Cloud and Marketing Cloud features. • Design and optimize automated workflows using Flow Builder to maximize platform value, driving user adoption by eliminating manual inefficiencies. • Manage all aspects of user and license administration, including setup, deactivation, roles, profiles, and permission sets, while overseeing Incident Management and Change Management through ServiceNow to ensure platform security and support audit activities. • Conduct data migrations and cleansing utilizing Data Loader, IDX Workbench, VBT ensuring data integrity. • Skilled in creating Salesforce reports and dynamic dashboards to deliver actionable, data-driven insights for business teams. • Optimize deployment pipelines via Copado and GitHub within the HAP Salesforce CoE, facilitating seamless monthly releases and maintaining environment health through Apex-based support. • Monitor overall Salesforce system performance, proactively identify bottlenecks, errors, and degradation trends to ensure optimal platform stability. • Collaborate with cross-functional Scrum development Teams and communicate with the stakeholders to manage dependencies and interdependencies, enforce industry best practices, ensure HAP’s data governance/audit policies for the monthly HAP Salesforce Releases. • Diagnose and resolve user reported issues, workflow failures, automation errors, and integration disruptions with minimal downtime. • Worked within the Scrum framework, performing development tasks, conducting QA testing, resolving QA and UAT defects, and providing post-production maintenance and support. • Develop clear documentation, process instructions, user guides, and training materials to support adoption and operational readiness. • Create and modify integration into external applications to support data requirements and process automations.

The business and technical requirements mentioned in the Business and Atomic Use case documents were analyzed, revised with Business Analysts and users to capture the complete scope of the requirement for the Claims Processing Application. ● Preparation & Delivery of Detailed Design Document comprising all the Technical and Business factors per solution scope. ● Implementation of GUI, Data modelling, Validations, Process flows, Activities and API Integration for different modules using Pega while complying to best practices and guardrails. ● Ensure quality of deliverables by creating and executing Unit Test Plans. ● Analyze and fix defects identified during code review, Quality assurance and User Acceptance Testing. ● Provided Go-Live support for successful transition of software to the end users.