Abdul Gafoor
About Candidate
To build a career in a leading corporate environment with committed and dedicated
individuals, enabling me to fully explore myself and realize my potential. I am eager
to work as a key player in a challenging and creative setting.
Dynamic professional with a proven track record of success across 2 years in Customer
Support.
I am eager to contribute my expertise. With a solid foundation, I have consistently
demonstrated my ability. I am dedicated towards my work. I am excited about the
opportunity to leverage my abilities. By aligning my passion for my work with the
company’s vision, I am confident in my ability to make a significant and positive
contribution. I look forward to the possibility of joining and contributing to its
continued success.”
Nationality
Looking for Job Title
Location
Education
Work & Experience
During my two years of experience in customer support, I honed my ability to provide exceptional service and effectively resolve inquiries. My role centred around assisting customers with their concerns, ensuring their satisfaction, and maintaining positive relationships. Here's a glimpse into my responsibilities and accomplishments: Communication: Communicated with clarity and professionalism, adapting my approach based on the customer's communication style. I effectively conveyed complex concepts and understandably. Issue Resolution: Skillfully addressed customer inquiries, concerns, and issues through various channels such as phone, email, and chat. Leveraged active listening to understand their needs, empathizing with their situations, and providing appropriate solutions Time Management: Managed multiple customer cases simultaneously while maintaining high attention to detail and accuracy. Ensured prompt follow-up and resolution within established service-level agreements Positive Attitude: Maintained a positive and approachable demeanour, fostering a comfortable environment for customers to express their concerns. Showcased strong interpersonal skills that helped build rapport and trust. Continuous Learning: Engaged in ongoing training sessions to stay updated on product updates, new features, and evolving customer needs. Regularly sought opportunities to expand my skills in customer service techniques and communication.
