Abderrhmane Ezzahidi

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.  Assist in the daily running of reception and reservations, leading and motivating the team to ensure that standards are maintained.  Ensure the reception area is operated in a well organised manner with all team members delivering excellent guest service.  Support the Reception Manager in ensuring good levels of communication are maintained between departments and that team members are effectively managing any requests from guests and colleagues in other departments of the hotel.  Maximise occupancy and revenue through effective yield management and management of the PMS (Property Management System).  Build relationships where appropriate with local companies and organisations to continually build the business.  Take responsibility in ensuring the safety and security of team members and guests at all times.

Meet, greet and direct Guests who enter the lobby area  Serve as the main point of contact for regular guests and VIP Guests and ensure restaurant departments are fully briefed on their requirements  Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner  Manage, record and resolve Guest or customer complaints promptly  Ensure a very high level of customer service is constantly maintained for Reception, restaurant areas  Demonstrate a thorough understanding of all facilities and services provided within the restaurant  Show creativity with ideas regarding restaurant areas decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest  Communicate with the restaurant Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget  Attend all restaurant meetings  Comply with restaurant security, fire regulations and all health and safety legislation