A*****r
About Candidate
Dear Sir,
I am a graduate in Bachelor of Engineering , Computer Science from BITS Pilani Dubai Campus .Also, I finished CCNA, CCNP, and ITIL courses too. To be honest, I am passionate and enthusiastic to work in a dynamic position in a reputed organization, where there is a need for a variety of tasks including Executive Assistant, Networking, Coordination, Relationship Management, Administration, Customer Service, and Human Resources.
As a person, I am dedicated, punctual, and hard-working.
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Work & Experience
• Responsible for attending support tickets from hospitality industry related to Tourism Dirhams, VICAS, hardware and software issues, etc. and closure of such cases within 2 hours of SLA. • Undertook installation activities. • Arranged training sessions with clients. • Acted as a point of contact between customers and AMC department. (2nd runner-up of Extempore speech contest held on 07/02/2025 at Samsotech International)
• Responsible for arranging deployments in various key applications. • Preparation of user manual for multiple features and applications. • Coordinating with network support to provide temporary remote access to vendors, and establish network connectivity with agents like banks, corporates, etc. • Coordinating with procurement department for vendor on-boarding. • Raising ERP requests for hardware and consumable delivery whenever staff put forward needs. • Coordinating with IT Support to install tools/software when staff raises a request. o Software Tester • Tested Fikrati, an in-house feature which allow employees to post unique ideas. • Responsible for validating Learning Management Systems (LMS). • Tested ERP system (Consumable/Asset process flow, HR uniforms). • Tested Timesheet feature in HRMS where staff must post the tasks they dealt with on a daily basis. o Other Responsibilities • Managing CTO and DCTO's calendar, preparation of meeting minutes report. • Scheduling technical interviews, and shortlisting of relevant/suitable candidates. • Coordinating with HR for staff on-boarding. • Monitoring of staff attendance, shift preparation, assignment, and modification. • Submission of overtime entries to HR.
• Managing director's calendar, appointments, preparation of meeting minutes report. • Telemarketing to convert all the available or potential leads to business opportunities. • Monitoring of employee timesheet. • Maintaining databases of product inventory, employee details, etc. • Preparation of quotations, invoices, and local purchase orders. • Preparation of intervention reports after the completion of disinfection at sites for customers’ perusal and reference.
o Administrative Assistant • Creation of users digitally. • Maintaining databases of student registration details. • Collection of customer feedback and suggestions. • Assistance during invigilation and telemarketing of courses. o Technical Trainer • Taught networking courses such as CCNA, CCNP, and PC Hardware and Networking to entry level employees and students.
