Ahmad Anas Gouda
About Candidate
Experienced Receptionist with a proven track record in delivering exceptional guest services in luxury hotel environments.
Skilled in managing reservations, handling guest inquiries, and ensuring smooth check-in/check-out processes. Proficient
in using hotel management software and maintaining a welcoming and efficient front office operation. Adept at
multitasking, problem-solving, and maintaining professionalism under pressure to enhance guest satisfaction and loyalty
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Facilitated seamless guest check-in and check-out processes, while maintaining a high customer satisfaction score through personalized service and handling of guest requests. Provide quality service with colleagues to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest’s experience. Address special guest preferences recorded in guest history profiles. Managed complex scheduling for VIP guests, resulting in a 30% increase in loyalty program engagement by ensuring personalized itinerary coordination and exceptional service delivery Handled guest complaints with professionalism, maintaining the hotel's reputation. preparation of the daily arrival bucket, in-house bucket and next day arrivals
Fielded guest inquiries and coordinated check-in processes for over 50 guests daily Maintained accurate financial transactions, including processing payments and handling cash. Collaborated with housekeeping and maintenance teams to address guest needs promptly. Processed reservations and cancellations, ensuring accuracy and efficiency in booking systems. Create WOW moments to surprise and delight in house guests. Listen to any customer complaints and resolve them effectively. Check cash float at the beginning and end of each shift to always ensure that amounts are correct.
