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• Managing and delivering multiple projects for Technology & Strategy Architecture department. • Handling stakeholders brainstorming sessions, Design Thinking Sessions, user stories backlog, wireframing, digital journey, UI/UX Design, technical design, development and QA and UAT, launching and continues support and development, user adoption sessions and enablement workshops, system owner for application vulnerabilities. • Built and Delivered initiative SaaS application for Technology & Strategy Architecture to automate the processes of planning the demand budget for technologies and execute the related supplies, start the project by concept through ideation to design thinking and building product backlog to technical design and development, with continues product development. • Building access control model with admin consoles. • Building in-time dynamic reports and analytics dashboards. • Building Automated Cost Estimation Application for Technology Suppliers to reduce overestimate. • Oversaw IT Portfolio Management project for Infrastructure Management (project “STAR”), based on Bizzdesign Alfabet software (it was Software AG Alfabet) to service Enterprise Architecture, Business Architecture, IT Infrastructure, IT Planning, with integration with ServiceNow and JIRA and Technology Portal.

• Headed Technology Transformation for e-Service and BPM on webMethods and ARIS. • Develop BPMN Design methodologies on ARIS. • Re-Engineering the complex legacy eService processes on ARIS BPMN and establish synchronization with webMethods. • Providing Analysis and Design Enablement Workshops for business and technical teams. • Directed strategy Digital Transformation (project “Paperless”) for stc internal departments including HR, Finance, Contracts, Legal, Security, Infrastructure, and others. • Spearheaded Enterprise Integration and Data Management for Enterprise Architecture and BPM (project “STAR Plus”), data and process integration and automation for ARIS and Alfabet and Infrastructure Information and Corporate Business Processes.

• Manag B2C/B2B Digital Channels Delivery track for Mobily telecom operator from January 2012 to March 2013. • Manag multinational vendors to deliver mega project Multi-Touch Self-Order kiosks and interactive POS. • Deliver e-Payment services and Self-Services. • Manage Telecom B2C BSS Service Delivery track for Mobily telecom operator from April 2013 to December 2015. • Lead Enterprise Technology Transformation Program. • Manage Data Management track for Mobily telecom operator from January 2016 to August 2017. • Headed Third-Party Integration and Data Migration Projects. • Oversaw Projects for DWH, ERP, Fraud Management, and Managed Services.

• Acting Technical Product Manager for in-house application. • Manag Telecom CRM Application in-house developed. • Serve Call Center, Customer Support Service, Sales Operations, Branches Asset and Payments Control and Report, Marketing Campaign, Asset Management, Shift Management, Payment Reconciliation and Network Operations, Reports Operations. • Connect to 25 backends to collect and synchronized data. • Data analysis services for Collections, Retentions, Customer Segmentation, Billing, Customer Pooling, Call Center Welcome and Port-Out Services. • Different services for customer data 360-degree view. • Other bulk actions services.

• e-Business Portal Design on IBM WebSphere Portal and WebSphere Content Manager (WCM). • Responsible for Self-Services and online payment services. • Development Team Leader. • Responsible for Deployment and Operations.