A*****m
About Candidate
Professional Experiences:
StormFiber (Powered by Cybernet) | Helpdesk Level II Engineer Feb 2022 – Aug 2024
– Troubleshoot & Monitored LAN, WAN, & GPON network using Syslog, SNMP & NMS.
– Troubleshoot Real-Time Issues: bandwidth management, DHCP conflict, & Latency.
– Managed GPON Infrastructure, with ONTs, ensuring seamless triple-play services.
– Collaborated With Engineers to troubleshoot routing protocols (BGP, OSPF).
– Maintained Network Architecture with router, switch, load balancer, & VPN.
– Provided Technical Support to clients of LAN, Wi-Fi, & port forwarding remotely.
– Resolved Customer Issues browsing, SMTP, static IPs, authentication, & latency.
– Troubleshoot Network Issues like DHCP broadcasts, DNS resolutions, and SMTP.
– Troubleshoot Complex LAN issues of switches, access points, with subnetted IPs.
Paptech Computer College | IT Lab Administrator Jul 2020 – Dec 2020
– Configured Office Network, servers, & users to ensure security & connectivity.
– Performed Hardware Installations, backups, and data recovery for IT systems.
– Monitored Network Metrics, optimized throughput & resolved network choke.
– Supported & upgraded computers, DVRs, & windows for operational efficiency
– Budgeted IT Equipment and ensured its effective use across projects.
Salary
Nationality
Certifications
CCNP + HCIA
Training & Workshop
n/a
Looking for Job Title
Award
n/a
Location
Education
n/a
Work & Experience
With 3 Years of experience in network monitoring, troubleshooting, and optimization, with Cisco CCNP certification. In previous role, Level 2 Engineer at Storm-Fiber, my expertise below: • Network Monitoring and Analysis: Proactively monitored LAN/WAN traffic using tools such as Wireshark ensuring optimal performance and uptime. • Troubleshooting Expertise: Diagnosed and resolved issues related to DHCP, DNS, and SMTP, ensuring seamless network operations across multiple locations. • GPON Technology: Hands-on configuration and deployment of Huawei OLTs/ONTs, leveraging my in-depth understanding of PPPOE protocol and AAA architecture. • Collaboration and Support: Worked closely with cross-functional teams to identify and resolve critical network issues while mentoring junior engineers.
