A*****n

Led end-to-end delivery of 10+ digital transformation initiatives across AI and ML, mobile, and web-based platforms using Agile delivery models, supporting banking, transportation, and e-commerce clients with combined project values exceeding $8M. Orchestrated cross-functional Scrum teams of developers, designers, and analysts, driving sprint planning, execution, and release coordination to achieve a 95% on-time delivery rate while maintaining scope control and quality standards across concurrent projects. Served as the primary liaison between executive stakeholders and technical teams, translating complex business objectives into prioritized backlogs, actionable project plans, and clear technical requirements across multiple implementations. Directed UAT planning and go-live readiness activities, coordinating testing cycles and release criteria to achieve a 98% acceptance rate while meeting defined quality benchmarks and performance SLAs. Supported organizational digital transformation efforts by improving delivery workflows and release practices, contributing to a 30% increase in operational efficiency and a 25% reduction in time-to-market for new product releases.

Served as Project Manager and Scrum Master for Site Reliability and e-commerce platform initiatives, facilitating sprint planning, daily scrums, reviews, and retrospectives to achieve 99.99% platform reliability, improving customer satisfaction by 5% and enabling SOC2-aligned operational readiness. Oversaw operational readiness testing e-commerce platform ensuring security, availability, regulatory, and performance metrics were met while delivering system architecture, RAID artifacts, and operational run books for support teams. Enhanced communication and accountability through custom Jira dashboards, streamlining project status reporting for product, compliance, and executive stakeholders. Drove application health improvement through service level objectives and error budgets in collaboration with business and Application teams, enabling effective resource planning and sprint forecasting.

Led global cross-functional teams in delivering a multi-phase IoT SaaS platform, serving as Scrum Master to facilitate Agile ceremonies and backlog refinement, using Scrum, Waterfall, and hybrid methodologies to support enterprise customers and new market expansion. Delivered a $2.5M budget across full project lifecycle — from feasibility analysis and vendor evaluation through implementation, certification, and mass production. Designed and operationalized PMO processes in Jira, enabling streamlined prioritization, reporting, and traceability from BRDs to executed sprint stories. Directed scope definition and risk mitigation planning, conducting regular stakeholder reviews and biweekly executive checkpoints to maintain alignment and surface delivery risks. Delivered the company’s flagship IoT router on schedule through tight coordination between development, QA, operations, and supply chain — resulting in a 10% market share increase. Mentored junior project managers and supported cross-departmental process improvement initiatives as part of PMO leadership.