A*****s
About Candidate
Recently, I spearheaded the redesign of a major client’s branding, which involved huge amounts of market research. This project was particularly fulfilling because it allowed me to blend my artistic skills with strategic thinking.
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Work & Experience
* Answered phones and provided information regarding member benefits * Entered data accurately into company systems * Submitted prescription refills and assisted with pharmacy requests * Maintained patient confidentiality and followed HIPAA guidelines * Resolved member questions and concerns in a professional manner * Demonstrated strong attention to detail in all tasks * Utilized Microsoft Word, Outlook, and other software for daily operations * Collaborated with pharmacy staff to ensure timely service
• Perform all check-in and check-out tasks• Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments
