B*****y
About Candidate
• Accomplished professional with 13+ years of experience in customer service and project management
• Expert in leading cross-functional teams to deliver managed services solutions for high-profile clients, including Verizon, IKEA, and Siemens
• Skilled in SDWAN project implementations, client relationship management, and strategic advisory roles, enhancing service offerings and project outcomes
• Proven track record in driving process optimizations, handling escalations, and implementing training programs
• Adept at maintaining stringent quality standards and best practices in service delivery, ensuring projects align with budget and scope requirements
• Recipient of multiple business awards and recognized for significant contributions to revenue generation and process efficiency
