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· Assessed WIOA eligibility and participant needs; developed Individual Opportunity Plans to support career and training goals. · Provided targeted coaching in job readiness, resumes, interviews, and workplace success for individuals facing employment barriers. · Connected participants to training, certifications, and work-based learning through coordination with internal staff and community partners. · Tracked progress and retention with consistent outreach and accurate case documentation aligned with WIOA performance standards. · Facilitated orientations, assessments, and workshops to strengthen job seeker preparedness. · Supported hiring events, employer spotlights, and job fairs to expand access to employment pathways. · Maintained compliant documentation in ARIES and PCRecruiter, ensuring confidentiality and adherence to WIOA requirements. Online Learning Coordinator 07/2023 – 07/2025 · Led data-driven evaluation of online learning initiatives for 200–250 WIOA participants, increased engagement by 30% quarter over quarter, and maintained a 52% course completion rate. · Standardized data collection, data definitions, and reporting processes across ARIES and PC Recruiter, ensuring accuracy, consistency, and federal compliance. · Designed and delivered monthly and quarterly program evaluation reports with KPIs, trend analyses, and outcomes dashboards used by leadership for funding, strategic planning, and service optimization. · Conducted workflow research and implemented continuous improvement initiatives that strengthened referral systems, increased participant retention, and improved performance across all indicators. · Collaborated with leadership, program teams, and community partners to align evaluation standards, support interdepartmental data governance, and ensure system-wide data quality. · Presented program performance findings, research updates, and outcomes data to internal teams and external partners. Community Development Specialist 08/2022 – 07/2023 · Managed a caseload of 150–200 job seekers, developing individualized plans and tracking outcomes aligned with WIOA program requirements. · Conducted assessments, orientations, and eligibility screenings; ensured compliance with PII and federal data standards. · Monitored progress and analyzed engagement and placement trends to refine service delivery strategies. · Coordinated workshops, partner engagements, and community resource referrals to support participant success.

· Directed community health and housing programs across 10+ project sites, managing annual budgets of $30K–$100K. · Developed evaluation tools, tracked impact metrics, and conducted research and needs assessments to inform strategic planning and program refinement. · Produced outcome reports, funder updates, and data communications for internal and external stakeholders. · Developed data-driven compliance policies aligned with federal, state, and local housing regulations. · Secured an average of $175K annually through fundraising, partnerships, and in-kind contributions. · Supervised staff, contractors, and volunteers, ensuring alignment with program goals and performance benchmarks.