D*****s
About Candidate
With a strong foundation in healthcare administration and patient care
management, I bring over four years of experience managing administrative duties, streamlining patient flow, and serving as a warm and professional first point of contact in clinical environments.
In my previous role as Patient Care Manager, I worked closely with patients, families, and healthcare providers to coordinate appointments, manage medical records, and ensure seamless communication throughout the care process. I take pride in creating a supportive, efficient experience for every patient, always balancing empathy with attention to detail.
What sets me apart is my strong organizational and multitasking abilities in fast-paced environments and a patient-first mindset with a focus on making healthcare experiences smoother and more accessible for every patient I assist.
Given an opportunity, I would be honored to contribute to a welcoming, seamless experience for every patient from their very first interaction.
Salary
Nationality
Certifications
CERTIFICATE COURSE IN ADVANCED SPREADSHEET PROGRAM
CERTIFICATE COURSE IN COUNSELLING
Training & Workshop
Valve Coordinator Training & Patient Counselling Program | Edwards Lifesciences (India) Pvt. Ltd.
Valve Coordinator Training Program | Boston Scientific, India
Valve Coordinator Training Program | Meril Lifesciences Pvt. Ltd.
TAVR Synergy Valve Coordinator Training Program | Medtronic India Pvt. Ltd.
Looking for Job Title
Location
Education
Work & Experience
Directed daily operations of the Structural Heart Program, overseeing the coordination and execution of minimally invasive procedures such as TAVR, TMVR, and MitraClip. • Led the planning, execution, and optimization of procedural workflows, ensuring efficient care delivery and timely patient management. • Developed and implemented comprehensive patient education resources to improve understanding of complex heart conditions, treatment options, and post-operative care for both patients and families. • Managed and guided multidisciplinary care teams of cardiologists, surgeons, nurses, and allied health professionals to ensure consistent, high-quality care for all patients. • Streamlined the patient referral process and fostered strong relationships with referring physicians, resulting in a significant increase in patient referrals and enhanced collaboration. • Spearheaded patient experience initiatives, consistently improving patient satisfaction and receiving positive feedback from patients through enhanced care delivery and communication. • Managed insurance verification and prior authorization processes, ensuring timely approvals for procedures, minimizing delays in treatment, and enhancing the overall efficiency of patient care delivery. • Facilitated smooth transitions of care from procedure to recovery, coordinating discharge planning and post-procedure follow-up.
Coordinated all aspects of patient care within the Structural Heart Program, including scheduling appointments, diagnostic tests, pre-procedure assessments, procedure dates and follow-up visits to ensure timely and efficient care delivery. • Acted as a key liaison between patients, families, and the healthcare team, ensuring clear communication, addressing concerns, and supporting patient understanding throughout the care journey. • Facilitated patient education and counseling sessions to enhance understanding of complex structural heart conditions, treatment options, and post-operative expectations. • Provided assistance with insurance verification, pre-authorizations, and financial counseling, ensuring patients had a clear understanding of their coverage, out-of-pocket expenses, and available payment options. • Maintained accurate and confidential patient records, including clinical documentation, billing, and insurance information, while adhering to regulatory standards and institutional policies. • Provided clinical and administrative support for research initiatives, including clinical trials and registries, by ensuring accurate data collection, entry, and documentation in line with study protocols and regulatory requirements. • Developed educational materials and contributed to the creation of brochures, newsletters, and case study presentations, to raise awareness of new technologies and treatment options in structural heart care. • Organized CME events and professional development workshops for physicians and hospital staff to promote continuous learning and knowledge-sharing in structural heart advancements.
