D*****N

Manages pre-opening of the Mumuso branches in the GCC countries like Saudi Arabia, Jordan, Oman  Manages communication between GCC countries to the head office in Dubai when it comes to promotional activities, visual merchandising standard, sales development plan  Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability  Meet sales goals by training, motivating, mentoring and providing feedback to sales staff  Ensure high levels of customers satisfaction through excellent service  Complete store administration and ensure compliance with policies and procedures  Maintain outstanding store condition and visual merchandising standards  Report on buying trends, customer needs, profits etc  Propose innovative ideas to increase market share  Conduct personnel performance appraisals to assess training needs and build career paths  Be a shining example of well behavior and high performance

Manage walk up retail KPIs including ATMs of the stores in AUH Airport  Drive Store targets and Team KPIs and deliver on the Middle east and Turkey balanced score  Adhere to Travelex branding guidelines across all stores  People Management including Coaching, Roster Management and implementation, Staff retention, Recruitment, Effective Onboarding and Performance Analysis  Drive product launches and promotions/campaigns across the terminals  Regular KPI analysis, reporting and assist in business planning and improvements, analyze performance by store, team and individual  Capture and Communicate local competitor’s insight and work with Pricing to ensure rates are supportive to the business (margin management through influencing rate profiles and strategy)  Ensure customer complaints, business risks and compliance breeches are immediately escalated through the correct channels  Undertake company training within required timescale and of their team managers and sales consultants for continuous improvements and succession planning  Develop team members and hold effective performance discussion with the team leaders and sales consultant

Managing all stores in Abu Dhabi and Al Ain.  Developing growth strategies and plans for the business  Increasing client base  Managing and retaining relationships with existing clients  Having an in-depth knowledge of business products and value proposition  Following industry trends locally and internationally  Identifying and mapping business strengths and customer needs  Assist Operations Manager in supervising daily operations of organization.  Develop productive, profitable and achievement oriented working environment for employees.  Address operational issues and concerns in a timely fashion.  Supervise operations team to ensure operational excellence and excellent customer services.  Educate operations team on best practices, company policies and service excellence standards.  Develop and maintain operational guidelines for staffs.  Oversee operational cost, risk and audit activities.  Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.  Determine staffing requirements, work assignment and schedules for new projects.  Perform routine maintenance and repair works for equipment.  Maintain the facility clean, safe and organized.  Evaluate inspection reports and service tickets and prepare repair invoices.  Coordinate with General Manager in different operational issues and promotional activities.  Evaluate current operational strategies and recommend improvements.  Generate operational reports for management as needed.

Provides training about the brand (introduction to the brand, history, product knowledge, visual merchandising, how to make sales)  Focused on providing excellent customer service  Provides the staff sales target on a weekly basis to ensure the achievement of the monthly target.  Provides weekly, monthly reports based on bestseller/slow seller, customer's comment, competitor, stock issues and staff concern  Scheduling weekly ROTA and Leave  Conduct Staff's bi annual appraisal and coaching  In charge of administrative files to make sure everything is done correctly for Corporate and Internal Audit  Resolves store issues on maintenance, customer's complain and requests.  Controls the In and Out of Stocks through ordering and store transfers. Transfer of stocks includes Preparation, Invoicing,  Arranging of delivery by online web and calling back to make sure that transfers are received on time.  Supervise the inventory process in the store and the stockroom to ensure the accuracy of stocks on hand.

Provides training about the brand (introduction to the brand, history, product knowledge, visual merchandising, how to make sales)  Assists Store Manager in responsibility for the store  Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs  Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers  Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise  Utilizes company tools to diagnose opportunities and develops action plans to improve performance  Forecasts/reforecast business, focusing on productivity to meet sales goals  Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business  Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization  Assists Store Manager in delivering consistent, in the moment, feedback and coaching  Ensures company standards are met for store and associate appearance at all times

Focuses on selling Turkish Ladies clothes  Supports the store manager with regards to giving feedback (staff, bestselling items, slow selling items, competitors)  Provides training to the staff with regards to the brand  Provides guidelines to administrative assistant to ensure that everything in the store is as per company's policies and procedure.  Prepares administrative paperwork for Corporate and Internal audits.  Supports the store manager overseeing the operations store wise.

Welcomes and greets everyone who enters the hotel at the reception  Provides service by having an in depth knowledge of the facilities.  Directs people where to go and how to go.  Provides basic information, such as hours of operation or directions to the place, and direct other inquiries to the appropriate staff member.  Checking in people into the computer system, explaining particulars about the room and amenities, answering questions about food service or local transportation, and calling for assistance with luggage.  Helps with security as I am positioned in the area where people arrive and leave, I serve as "eyes and ears" at the facility. I keep tabs on who is coming and going and report anything suspicious. To aid with safety, I may be in charge of things such as issuing badges, checking IDs, signing guests in and out, and unlocking the bathroom.  Performs routine clerical and administrative jobs, such as sorting mail, filing, entering data, and signing for package.  Totals bills for guests and process payment by running a credit card or verifying a check.  Promotes the Hotel by trying to build excitement and convey information. Before guests leave, I handed cards to rate satisfaction or insist they take a complimentary items

Assists the accounting manager organizing the payroll cheque and petty cash functions to assure accuracy, timely completion and compliance with divisional and corporate policies and procedures and state regulation.  Checking of the time cards by all the employees to ensure its accuracy  Prepares payment to different accounts in timely manner.  Organizes meeting and training for the management and employees.  Conducts training for security officers to help with their career development  Prepares required paperwork in obtaining license for the company and employees  Negotiating to other companies to develop the security agency business

Assist the Retail Store Manager in planning and implementing strategies to attract customers  Coordinate daily customer service operations (e.g. sales processes, orders and payments)  Track the progress of weekly, monthly, quarterly and annual objectives  Monitor and maintain store inventory  Evaluate employee performance and identify hiring and training needs  Supervise and motivate staff to perform their best  Coach and support new and existing Sales Associates  Monitor retail operating costs, budgets and resources  Suggest sales training programs and techniques  Communicate with clients and evaluate their needs  Analyze consumer behavior and adjust product positioning  Handle complaints from customers  Research emerging products and use information to update the store’s merchandise  Create reports, analyze and interpret retail data, like revenues, expenses and competition  Conduct regular audits to ensure the store is functional and presentable  Make sure all employees adhere to company’s policies and guidelines  Act as our store’s representative and set an example for our staff

Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.  Coordinating, monitoring and reporting on daily operations.  Recruiting, training and supervising employees.  Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.  Supervising multiple associates in grocery department.  Ensuring all associates follow the company policies and laws.  Implementing strategies to improve customer service, drive store sales, and increase profitability.  Ensuring customer needs are met, complaints are resolved, and service is quick and efficient.  Hiring and training sales associates, monitoring inventory and ordering merchandise based on demand.  Researching competitive products and analyzing consumer behavior to ensure the store meets and exceeds client expectations.  Supporting the Store Manager in the daily business operations of a retail store.  Supervising employees, communicating with and helping customers and carrying out directives given by the manager and the store owner.