D*****y
About Candidate
Dear Hiring Manager,
I am excited to apply for the Customer Service Representative position at your organization. With my strong background in customer support, communication, and administrative accuracy, I am confident in my ability to contribute positively to your team while delivering a high standard of service to your clients.
I have experience handling inbound customer calls with professionalism, patience, and courtesy while efficiently addressing inquiries and resolving concerns. I take pride in actively listening to clients, understanding their needs, and offering practical, customer-centered solutions that enhance their overall experience. I am comfortable assisting customers with account information, billing questions, and service requests via both phone and chat platforms.
In addition to customer interaction, I am detail-oriented and skilled in managing data entry tasks to ensure customer records and transaction details are accurate and up to date. I am proficient in Microsoft Office tools and routinely use computer systems to document interactions and manage workflow effectively. I also have experience supporting outbound calling efforts when follow-ups or surveys are required.
I understand the importance of maintaining excellent phone etiquette, clear communication, and a positive tone in all customer interactions. When cash handling is required, I perform transactions with accuracy, integrity, and attention to detail. I also apply analytical thinking to identify customer needs and recommend appropriate products or services when beneficial.
I am enthusiastic about the opportunity to bring my skills in customer service, problem-solving, and administrative support to your organization. I welcome the chance to discuss how my experience aligns with your team’s needs.
Thank you for your time and consideration. I look forward to the opportunity to speak with you.
Sincerely,
Michelle Duncan-Daley
718-709-1824
michelledd12@gmail.com
Nationality
Looking for Job Title
Iqama
Location
Education
Work & Experience
• Managed all payroll operations as a one-person department, independently overseeing end-to-end processing, audits, compliance, and employee support for the entire healthcare workforce of 1,200+ employees. • Demonstrated exceptional autonomy, accuracy, and accountability in a high-volume, deadline-driven environment. • Served as the sole point of contact for employee payroll inquiries including garnishments, levies, child support, direct deposits, and salary verification, while ensuring timely issue resolution. • Coordinated with departmental timekeepers to oversee and validate KRONOS timecard entries. • Processed accurate biweekly payroll in accordance with hospital policies and federal and state regulations. • Conducted audits and reconciliations of payroll reports, employee deductions, and tax documentation. • Leveraged Infor/Lawson and KRONOS systems to manage end-to-end payroll processing and reporting.
