HAMZA AHMAD

Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.  Designing, configuring, and testing networking software, computer hardware, and operating system software.  Performing disaster recovery operations and data backups when required.  Installing High-level Software Security System.  Work with OPERA PMS and manage or create Active Directory Users.  Install and Configure Windows Server 2019.  Protect all system from viruses and data lost event.  Support and administer firewall environments in line with IT security policy.  Configure routing and switching equipment, hosted IP voice services and firewalls.  Provide remote troubleshooting and fault finding if issues occur upon initial installation.

Install and configure computer hardware, software, networks and applications.  Continuously monitor and maintain systems and networks.  Respond to technical support calls from other staff members or clients and communicate how to resolve issues.  Diagnose and troubleshoot system and network problems, software faults or hardware complications.  Support the roll-out of new applications.  Keep a record of issues, along with solutions, to refer back to in future instances.  improving the performance of existing computer systems and software.  Meeting with clients to diagnose software, networking, or hardware issues.