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● Manage daily schedules for clinicians (RNs, PTs, OTs, STs, and HHAs) using Homecare Homebase (HCHB) to ensure timely, compliant patient care. ● Assign visits based on staff availability, patient needs, and geographic zones, adjusting schedules as needed for hospitalizations, callouts, or urgent requests. ● Coordinate SOC, ROC, recertifications, and routine visits in alignment with care plans and payer requirements. ● Communicate with clinicians, patients, and families to confirm visits, resolve conflicts, and maintain service continuity. ● Monitor visit frequencies and clinician productivity through HCHB, ensuring documentation and compliance.

● Managed a high volume of incoming calls, emails, and correspondence; triaged inquiries and directed them to the appropriate provider or department. ● Maintained and optimized the master calendar, coordinating provider schedules and ensuring an efficient workflow. ● Accurately documented patient information, case histories, and insurance details to support smooth appointments. ● Processed medical billing and insurance claims using CPT, ICD-10, and HCPCS codes, ensuring accuracy and proper documentation.

● Supported providers through patient pre-testing, administrative coordination, and documentation. ● Assisted with chart updates, appointment preparation, and maintaining accurate records. ● Ensured smooth patient flow and office organization in a fast-paced clinical environment.