J*****s

Demonstrated exceptional Customer Service through providing timely & accurate responses to 200+ students enquires per month. Streamlined communication process by constructing and maintaining databases with pertinent data, allowing more precise decisions within the college. Coordinated several successful college events, which involved logistical planning, venue booking, and ensuring smooth operations during the event, resulting in a positive impact on the college's image. Facilitated smooth onboarding process for students and revised student Handbook with up-to-date regulations and policies. Ensures new students are provided with Orientation Program to understand their course & college rules & policies in the beginning of the academic year. Resolve matters in response to students in crisis , at risk or any program related issues & counsel students & parents on sensitive or confidential issues.

Provided administrative support to other departments, reducing the workload of team members by 20%, resulting in improved productivity and better delivery of services. Maintained a detailed and accurate calendar, ensuring all deadlines, appointments, and meetings were efficiently managed, resulting in improved time management for the department. Met monthly department goal of processing 125+ invoices per month with accuracy and on time Composed professional emails and documents using MS Office, providing a foundational layer of communication and documentation for the whole organization. Constructed comprehensive spreadsheets and presentations for team meetings and executive keynotes, creating visuals that highlighted successes and drove actionable insights Successfully coordinated and scheduled meetings, appointments, and travel arrangements for the CEO, resulting in a increase in productivity for the executive team Acted as a liaison between the CEO and external stakeholders Collaboratively prepared executive correspondence, reports, and other documents for numerous high-profile meetings