K*****n
About Candidate
As a highly organized and compassionate healthcare professional, I bring strong coordination, communication, and problem-solving skills to enhance patient care experiences. With a background in healthcare management, I specialize in streamlining appointment scheduling, patient flow, and administrative operations to ensure efficiency and satisfaction.
Passionate about delivering patient-centered care, I thrive in roles that require both empathy and operational efficiency. My goal is to create a seamless healthcare journey for patients while supporting the overall effectiveness of the medical team.
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Work & Experience
6-month internship training in Outpatient, Marketing, Quality Assurance departments: Conducted follow-up calls with over 2,000 Outpatient clients to gather feedback, systematically filtering responses using Excel, and escalating critical issues to relevant departments. Created comprehensive patient journey charts for Emergency, Inpatient, and Outpatient departments, improving process visualization for staff and management. Achieved a 15% conversion rate by persuading 35 patients to opt for delivery packages, showcasing strong communication and marketing skills and as a part of a strategic marketing initiative that directly impacted revenue. Designed and curated Nurses Week materials, enhancing event engagement by streamlining visual communication. Enhanced patient satisfaction by analyzing trends in feedback and delivering actionable insights to improve service quality. Delivered final recommendations to department heads and the COO, earning recognition for strategic and actionable solutions.
