L*****n
About Candidate
I am a graduated of Electronics Communications Engineer, and I have 2 years experienced as a Customer service / Technical support representative. I believe my skills, enthusiasm, and willingness to learn make me a strong candidate. I’m eager to grow and develop in this role. I have a proven track record of quickly learning new skills and taking on responsibilities outside my comfort zone. I see this as an opportunity to bring value to your organization while continuing to expand my expertise.
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Education
I am a graduated of Electronics Communications Engineer
Work & Experience
Respond to customer inquiries via phone, email and chat in a professional and timely manner. Provide technical support for gaming products, troubleshooting common issues and providing solutions. Assist customers with product orders, returns, and exchanges, ensuring a seamless experience. Maintain up-to-date knowledge of company products, promotions, and updates to effectively assist customers. Record and track customer feedback, complaints, and product issues, ensuring follow-up and resolution. Work closely with the product and technical teams to escalate and resolve complex issues. Guide customers through troubleshooting steps for hardware or software-related problems. Deliver exceptional customer service by building strong relationships with gamers and ensuring their needs are met. Stay current on gaming trends, industry news, and customer preferences to offer relevant support.
