Mahmood Saeed

● Approached ITIL and SLA along with Remedy, the ticketing system. ● Provided Level 2 support and network problem resolution for workstations IP Telephony, Fiber-Optic, and IT servers for a huge network scale for more than 700 location and remote sites. ● Implemented dynamic routing protocol on Cisco routers (ISIS, OSPF, and BGP). ● Diagnosed, Troubleshooted, and analyzed root cause of switched VLAN, Core routers, Wireless Wi-Max, and SONET WAN connectivity problems.

Sales Account Manager / Showroom Manager

● Led troubleshooting initiative for systems backup, archiving, and disaster recovery, and oversaw IP management. ● Supported software upgrades, configuration management, hardware fault isolation, software analysis, performance metrics, and call processing related issues. ● Performed software installation and integration for MME, SAE-GW, SGW & PGW (EPC). ● Provided high-level technical support for WiMAX / LTE and data network systems. ● Provided day-to-day operational support of Wireless Core Network and Access infrastructure. ● Shared innovative technical knowledge with departmental teams. ● Developed work and training manuals for many states of EPC, ASN GW, and AAA. ● Directed the development of the access network system and effective operation, maintenance, and development of the access and core network systems.

● Developed, designed, and integrated technical solutions with IT systems. ● Developed high level design network services, farm, DCN, and Enterprise interconnect system. ● Delivered high level design for Enterprise with clear documentation separating secure network and public and private DMZ setups. ● Maintenance of documentation of network design and implementation relation. ● Analyzed existing Data centers, corporate offices, and remote sites networks to redesign, upgrade, expand, enhance traffic flow, and optimize network. ● Developed projects and new service solutions into lab scenarios before deployment to production. ● Data Center High level design evolution, expansion, and cost evaluation. ● Key participant in maximizing network standard for all major projects by evaluating latest products and technologies.

Ensure a proper network infrastructure is in place to effectively design, develop, maintain, and test software/systems. ● Effectively manage network projects/tasks and prioritize them to make sure that key projects are managed in a timely and effective manner ● Determines the necessary technical supports, such as networking, VoIP, and special needs, necessary for data centres and performances presented at the facility in advance of production dates. ● Designs, sets up, maintains, and operates network and VoIP systems for data Centres, servers room, and other productions and projects; assists guest designers and engineers with technical matters. ● Identify trends and develop solutions to obtain overall technical, operational, and financial goals.

● Provides recommendation and suggest to Senior Management concerning IT systems, network, and safety as requested and in relation to capital tasks and renovations. ● Financial Planning, including managing the relevant IT budget and providing costing for all future developments and upgrades. ● Line manage and develop the technical team, working with them to plan and prioritise their workloads, set objectives, conduct appraisals and supported to continually improve their performance. ● Ensures that planning, end-user impact, training, quality management are properly addressed and monitored to deadlines, budgets and SLAs are met and results delivered.

● Functions being handled: Network, Security, Cybersecurity, Data Center, Cloud Infrastructure, Service Desk, and CCTV. ● Effectively manages people by building a high-quality working relationship and providing a blend of support, development and performance management that enables individuals to self-driven. ● Effectively recruits and selects staff in line with the recruitment and selection processes, and deploy Job discerptions. ● Ensures that relevant systems are in place to maintain effective communication within the team and with others across the IT department. ● Being main part of digital transformation and move to fully cloud based systems and overseeing technical projects in alignment with organizational goals. ● build and direct the effective delivery of networks, development, and disaster recovery systems and processes.

● Provides recommendation and suggest to Senior Management concerning IT systems, network, and safety. ● Drove high and critical incidents until closure, approach ITIL within operation controlling incident, event, and problem management processes. ● Line manage and develop the technical team, working with them to plan and prioritise their workloads, set objectives, conduct appraisals and supported to continually improve their performance. ● Ensures consistent delivery and day-to-day operation of high-quality email and internet solutions, services and support to internal and external employees. ● Overseeing and determining timeframes for Network projects including system updates, upgrades, migrations and outages ● Recommends information technology strategies, policies, and procedures for operations.

● Led re-architect effort of a core SaaS product to reduce the platform deployment time for clients. ● Defining the company's technological vision and strategy, ensuring it aligns with business goals. ● Managing the technology budget and ensuring cost-effectiveness in technology investments. ● Leads development and implementation processes for the organizations IT systems and department. ● Developing, implementing, and evaluating IT projects in line with organizational objectives. ● Optimizing business IT processes and monitoring IT systems and staff efficiency. ● Developing Major IT policies such – and not limited to – Business continuity plan and internal policy and procedure manual. ● Purchase efficient and cost effective technological equipment and software.