M*****i

As Spare Parts Sales & Operations Manager, I bridge commercial strategy and technical delivery across power generation, marine automation, and spare parts operations. I coordinate with engineering, production, procurement, logistics, and sales to deliver customized solutions that drive business growth and customer satisfaction. • Led a strategic market expansion into East Africa through targeted digital campaigns, positioning Technopower as a preferred supplier in high-demand regions. • Increased generator sales by AED 400K/month by aligning sales, production, and procurement with real-time client requirements. • Closed major deals including: - Tawazun Industrial Park, by aligning technical specs with commercial goals. - ADNOC contractors, delivering Zone 2-compliant generators for oil & gas operations. • Secured 15+ automation contracts in the marine sector by translating technical specs into clear value propositions. • Developed and implemented an AI-powered spare parts and inventory management system, improving visibility, response time, and reducing stock discrepancies by 40%. • Boosted spare parts sales by 50% YoY by enhancing internal coordination and implementing data-driven inventory and replenishment strategies. • Negotiated with international suppliers to cut procurement costs by 21% while maintaining quality standards. • Integrated and optimized the Focus CRM platform, increasing conversion rates by 20% through better lead tracking and follow-ups. • Serve as the strategic liaison between sales and engineering, ensuring technical feasibility, accurate proposals, and successful project delivery.

As the founder of Sunergy, I led the full lifecycle of photovoltaic (PV) and energy storage projects, managing everything from system design and sales to installation and post-delivery support. I worked closely with residential and commercial clients, offering tailored renewable energy solutions that delivered measurable value in terms of efficiency, cost savings, and sustainability. • Designed and executed 70+ solar PV and EES installations, totaling 132 kW, ensuring compliance with safety, efficiency, and performance standards. • Oversaw the entire sales cycle—from client acquisition, proposal development, and technical presentations to final negotiations and contract closure. • Built and managed relationships with equipment suppliers to ensure timely delivery and cost-effective sourcing of key components. • Personally led and participated in system installations, while coordinating and training a team of three technicians to ensure quality, safety, and adherence to design specifications. • Conducted detailed site assessments, feasibility studies, and ROI modeling, optimizing system design based on client goals and environmental constraints. • Developed a training framework for clients and team members, covering safe operation, system maintenance, and energy usage best practices. • Implemented a structured quality assurance process and technical testing protocol, resulting in a 30% reduction in post-installation issues and increased long-term reliability.

As Head of Technical Operations & Maintenance, I led a 20-person team overseeing the performance and continuity of MTN Syria’s telecom infrastructure across five governorates. I directed operations with a focus on reliability, strategic coordination, and innovation, ensuring critical uptime and efficient service delivery. • Improved network availability from 82% to 90% by enhancing operational workflows and implementing structured preventive maintenance programs. • Managed over 390 diesel generators, achieving <3% downtime, ensuring continuous power supply for high-priority telecom sites. • Designed and launched a custom mobile CMMS platform, enabling real-time tracking of maintenance schedules, generator performance, part usage, and labor inputs. • Introduced a predictive maintenance strategy, reducing system failures by 25% and cutting repair costs by 30% through proactive diagnostics and planning. • Supervised monthly SLA compliance reporting and quality control, working directly with MTN Syria and coordinating with contractors on generator overhauls and service quality audits. • Recruited, restructured, and managed a multidisciplinary technical team, overseeing interviews, promotions, and role realignment based on performance KPIs. • Responded to two major earthquakes (7.6 & 7.8 magnitude), leading emergency evacuations of generators from compromised buildings and maintaining network uptime during the crisis. • Proposed a system-wide infrastructure alarm enhancement, aimed at real-time risk detection—though not implemented due to cost constraints, it demonstrated a proactive approach to telecom resilience.

I established and led the Electromechanical Maintenance section at Syriatel during a critical phase of internal restructuring—proactively creating a role that ensured continuity, efficiency, and reliability in the company’s technical infrastructure. My leadership encompassed technical oversight, team development, operational planning, and strategic collaboration with multiple departments. • Founded and structured a new maintenance division, leading a team of 10 engineers and technicians specialized in generators, HVAC systems, power panels, and electrical systems. • Oversaw the overhaul and preventive maintenance of 70+ generators, 200+ HVAC units, voltage stabilizers, battery banks, and electric panels—ensuring full reliability across high-demand telecom facilities. • Introduced a KPI-driven performance management framework, measuring both service quantity and quality (including end-user feedback), which boosted productivity and motivated team members through a structured reward system. • Conducted failure analysis across departments and proposed design and system upgrades, including improvements in generator setups and Deepsea controller configurations, based on root-cause findings. • Provided expert support during emergency site failures, particularly at data centers and MSCs managed by other teams, stepping in with proactive or responsive action when continuity was at risk. • Managed resource planning and budget forecasting for the department, aligning manpower, spare parts, and contractor requirements with operational goals while tracking monthly expenditures and projecting cost-saving opportunities. • Reported monthly cost performance and realized internal savings to the Facility Management Unit, showcasing the financial impact of in-house service delivery, vendor optimization, and improved maintenance workflows. • Collaborated with warehouse and engineering divisions to manage spare parts, assess defective equipment, and support stock planning.

During the COVID-19 crisis and the merger of Eastern Telecom Services into Syriatel, I held dual leadership roles overseeing national HVAC operations and acting as Head of Power Support. I ensured uninterrupted functionality of critical infrastructure by managing a wide spectrum of electromechanical systems and facilitating organizational integration during a turbulent period. Directed preventive and corrective maintenance for 200+ HVAC, fire suppression, UPS, rectifier, and energy storage & power back-up systems across data centers, MSCs, and telecom facilities, ensuring continuous cooling operations despite pandemic-related constraints. • Developed a custom CMMS-style HVAC monitoring app, enabling technicians to log and analyze system parameters, detect trends, and anticipate failures—improving data visibility and decision-making. • Took on dual leadership responsibilities during a period of organizational turbulence, serving simultaneously as Head of HVAC and Acting Head of Power Support following the resignation of a peer. • Played a key role in the merger of Eastern Telecom Services (ETS) with Syriatel, facilitating the integration of HVAC and Power Support teams into Syriatel’s infrastructure division. • Maintained full network service continuity during the COVID-19 emergency by aligning HVAC and power maintenance plans to avoid service interruption across critical facilities. • Led a 20-person team through the transition period, ensuring morale, technical performance, and communication remained intact despite uncertain conditions and structural changes.

As Lead MEP Engineer at ETS, I managed design, installation, and maintenance operations for critical telecom infrastructure, overseeing HVAC, firefighting, UPS, rectifiers, and civil works across data centers, MSCs, and national telecom sites. I led a team of 5 technicians and supervised contractors to ensure service continuity, quality compliance, and SLA alignment with Syriatel Mobile Telecom. • Managed maintenance for 30+ telecom sites and executed installations across 15+ new sites annually, ensuring project quality and uptime for essential infrastructure. • Oversaw complex systems including CRAC, FM200 firefighting, UPS, rectifiers, and energy storage setups, supporting both active and new telecom nodes. • Acted as SLA focal point for critical facilities, preparing monthly technical and financial reports for Syriatel, while ensuring service standards, documentation, and contractor accountability. • Served as project coordinator for a national network expansion, supporting the deployment of 80+ new sites, ensuring technical readiness and client satisfaction. • Led major renovation and system upgrades at high-priority MSCs and data centers, including Qamishli, Thawra, Dummar, Bab Sharqi, and Zahra - delivering projects with zero service interruptions at live operational sites. • Developed a custom MS Access-based application for daily work tracking, vacation management, and performance evaluations, reducing daily reporting time by 50% and monthly reporting time from 1 day to 30 minutes. • Managed acceptance testing and handover documentation for MEP systems between ETS, Syriatel, and external contractors, ensuring compliance and seamless integration. • Introduced energy-saving interventions during system design reviews, optimizing sizing and configuration to reduce operational losses.