Mohamed Hassan Mohamed Ahmed

Processed teller counter transactions. Coordinated with Treasure Department for VIP wire transfer rates, coordination with HOP. Served Private Banking clients. Managed vault cash and security reconciliation. Trained new tellers on policies and procedures. Ensured AML compliance by monitoring transactions and report suspicious activity. Supervised staff, resolved conflicts, and provided feedback. Customer Service

Answer customer inquiries and provide support for mobile and internet services. Assist with billing, payments, and account management. Research market trends and customer needs. Work with internal teams to improve services. Support sales and advise customers on products. Prepare service and financial reports.

Managed financial administration and budgeting to ensure smooth operations. Supported employee engagement and HR activities, fostering a positive work environment. Developed strong relationships with suppliers and contractors to optimize services. Coordinated staff training programs to enhance team performance. Processed payroll and managed benefits administration efficiently. Prepared and delivered detailed reports to support decision-making.