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• Led full lifecycle administration of Informatica PowerCenter, IICS, and IDMC, ensuring 99.9% service availability across enterprise-wide data integration operations. • Designed and implemented high-availability and load-balancing architectures, improving platform stability and processing efficiency by 40%. • Executed end-to-end installation, configuration, upgrades, and patching of all Informatica services including Repository Services, Integration Services, Metadata Manager, DQ Services, and Secure Agents. • Optimized ETL performance through workflow concurrency tuning, session partitioning, grid configuration, and automated resource allocation. • Managed Informatica domains, nodes, clusters, grids, and repositories, supporting multi-environment pipelines (DEV, TEST, UAT, PROD). • Implemented top-tier security controls including LDAP/Active Directory integration, TLS/SSL encryption, SSO, access policies, and certificate lifecycle management, delivering full compliance with corporate security standards. • Managed disaster recovery (DR), backup strategies, hot/cold standby environments, and repository failover, achieving near-zero recovery time objectives (RTO). • Developed and maintained automated monitoring for workflows, agents, and jobs using Control-M, Airflow, and internal scripts, reducing incident response time by 35%. • Coordinated platform hardening with DB, infrastructure, cloud, and cybersecurity teams to enforce firewall rules, OS hardening, encryption policies, and audit logging. • Conducted root cause analysis (RCA) for platform issues and implemented long-term remediation plans improving overall reliability by 30%. • Built complete technical documentation, including runbooks, architecture diagrams, environment inventories, DR documentation, SOPs, and change management procedures. • Supported hybrid deployment models and integrated Informatica with Oracle, SQL Server, SAP sources, cloud storage, and enterprise APIs.

• Managed daily IT operations across multi-site environments, supporting servers, networks, virtualization (VMware/Hyper-V), storage systems, and enterprise applications to ensure stable and efficient service delivery. • Performed capacity planning, system tuning, and resource optimization, improving overall IT performance and infrastructure efficiency by 30%. • Handled installation, configuration, and upgrades of hardware and software as part of the organization’s digital transformation initiatives. • Administered Active Directory, DNS, DHCP, GPOs, and identity/access management policies, ensuring secure authentication and controlled access across the company. • Implemented IT security controls, backup strategies, endpoint protection, and disaster recovery procedures to maintain business continuity and compliance with internal standards. • Supervised IT support teams, ensured SLA compliance, monitored ticket queues, and resolved advanced technical incidents, improving service response time and reducing repeat tickets by 40%. • Delivered technical training and user support sessions to improve system usage, reduce dependency on the helpdesk, and enhance overall user satisfaction. • Assisted in preparing the annual IT budget, evaluating vendors, negotiating contracts, and managing procurement activities for hardware, software, and licensing needs. • Developed and updated IT policies, SOPs, documentation, and compliance records aligned with organizational and regulatory requirements. • Served as an internal auditor for ISO 9001 and ISO 45001, performing quarterly audits, updating documentation, and leading corrective/preventive action plans. • Mentored and supported IT team members in systems, networks, and support operations, enhancing team productivity and technical capability. • Coordinated with cross-functional teams, management, and external vendors to ensure seamless IT operations, timely project completion, and alignment of IT services with business needs.

• Supervised daily IT operations across multi-site environments, managing servers, networks, systems, and end-user technologies to ensure stable and efficient service delivery. • Led advanced troubleshooting and root-cause analysis for complex hardware, software, and network issues, ensuring timely resolution and preventing recurring incidents. • Enhanced cybersecurity posture by implementing endpoint protection, anti-malware platforms, access control policies, and system hardening measures. • Designed and optimized network topologies, improving network speed, stability, and overall performance by 25% across all operational sites. • Delivered Level 1/2/3 technical support to more than 40 users, maintaining an 87% customer satisfaction rating through effective communication and rapid issue resolution. • Directed and executed major upgrade and migration projects, improving system reliability, reducing downtime, and increasing team productivity. • Coordinated with vendors and service providers to ensure timely maintenance, support, and implementation of IT infrastructure solutions. • Trained and guided junior IT staff, improving team efficiency, troubleshooting capability, and service quality. • Monitored system and network performance, generating reports and recommending improvements to support business continuity and operational needs.

• Delivered technical support for software, hardware, OS, and network issues, resolving user incidents through remote and on-site troubleshooting. • Managed support tickets end-to-end, ensuring SLA compliance and high customer satisfaction. • Diagnosed and resolved complex technical problems, performing installations, upgrades, repairs, and system configurations. • Provided guided troubleshooting, user training, and best-practice instructions, reducing recurring issues. • Maintained documentation, troubleshooting guides, and procedural manuals to standardize support processes. • Ensured strong customer service delivery while collaborating with senior engineers and vendors for advanced issue resolution.

• Installed and configured routers/switches, improved network performance. • Performed ongoing monitoring, troubleshooting, and backup scheduling.