Muhamad Al-Rashidi
About Candidate
Experienced customer service representative with 3 years of experience working with major entities in this sector and 2 years in a receptionist role, consistently delivering exceptional service and maintaining high standards. Possessed over 6 years of expertise in translating between Spanish and Arabic. Published 3 books with renowned publishing houses in Saudi Arabia and Egypt. Awarded Second Place in The Translation of Mexican Literature into Arabic Contest.
Salary
Nationality
Looking for Job Title
Iqama
Location
Education
Master’s degree in Translation Studies
Work & Experience
• Scheduled, canceled, and rescheduled over 70 patient appointments using hospital systems, ensuring accuracy and efficiency in managing calendars • Assisted patients and visitors through phone calls, emails, and in-person inquiries, efficiently managing appointment scheduling and addressing their concerns during 8-hour shifts • Acted calmly and efficiently in emergency situations, such as directing patients to the appropriate emergency services or contacting the necessary personnel within 5 minutes • Coordinated with medical staff and team members to refine front-desk operations, contributing to improved patient satisfaction and operational efficiency 24/7 hours
• Dealt with reservation-related tasks, including confirming, changing, and canceling bookings valued at over $5,000 for passengers on scheduled flights • Managed a high volume of inquiries, handling over 60 calls and 50 emails daily. The primary focus was to swiftly address travelers’ concerns, troubleshoot issues, and ensure a seamless and positive travel experience • Collaborated with ticketing agents to modify or reroute reservations, utilizing Global Distribution Systems (GDS) such as Amadeus, Sabre, and Spark to enhance travel experiences for passengers • Manually processed 100% refunds for canceled bookings with adherence to established procedures and airline policies • Offered alternative solutions when faced with accommodation problems, working closely with the relocation team if necessary and providing coupons ranging from $25 to $100 to compensate the affected travelers
• Engaged with customers through different channels, including calls and offline messaging. Proven abilities in handling inquiries and fulfilling requests during 8-hour shifts • Managed a substantial workload, handling over 50 calls per day, maintaining composure and efficiency even during peak call times • Prioritized timely responses to customer inquiries, ensuring a positive experience and efficient issue resolution within a maximum of 30 minutes • Communicated and coordinated with colleagues to provide seamless support and enhance team performance, which led to a 17% reduction in the client's monthly losses
