M*****i

Manager Operations
April 19, 1994

About Candidate

I am Muhammad Burhan Ul Haq Hashmi, a registered Pharmacist (RPh) with a robust academic foundation and over 10 years of diverse professional experience across clinical pharmacy, healthcare operations, and pharmaceutical management. My career reflects a consistent commitment to advancing rational pharmacotherapy, strengthening regulatory compliance, and optimising healthcare service delivery.

My expertise spans leadership roles where I have successfully managed multidisciplinary teams, streamlined pharmacy workflows, and implemented strategic business solutions to enhance both operational efficiency and patient care. In my recent roles, I have also led e-commerce and digital marketing initiatives, utilising platforms such as Google Ads, Facebook Ads, and Google Analytics to drive visibility and growth in the healthcare space.

I remain deeply invested in evidence-based practice, pharmac-o-vigilance, and the evolving intersection of technology and healthcare. I possess strong analytical and communication skills, am fluent in both English and Urdu, and am driven by a vision to contribute meaningfully to public health and the broader pharmaceutical landscape.

Salary
PKR
Nationality
Pakistani
Looking for Job Title
Operations

Location

Education

D
Doctor Of Pharmacy 2017
The University of Lahore

Work & Experience

Q
QC Analyst 01-08-2017 - 31-05-2018
HQ Analytics

Review and audit medical claims for accuracy and compliance. Ensure correct use of CPT, ICD-10, and HCPCS codes. Identify and report billing and coding errors. Monitor adherence to HIPAA and payer guidelines. Provide feedback to billing teams for process improvement. Analyze audit data to spot trends and recurring issues. Prepare quality reports for management. Collaborate with billing and coding teams to resolve discrepancies. Support training on quality standards and best practices.

P
Pharamcist 01-08-2018 - 31-08-2021
Wellness Pharmacy

Ensuring accurate dispensing of prescription and over-the-counter medications to customers.  Providing expert advice to patients on the proper use of medications, potential side effects, and interactions.  Maintaining stock levels, ordering medications, and ensuring the safe storage of pharmaceutical products.  Adhering to all regulatory and legal requirements governing the sale and use of medicines.  Coordinating with pharmacy staff and ensuring efficient workflow and service delivery.  Educating customers on general health practices and promoting wellness initiatives.  Maintaining accurate records of prescriptions and inventory.

O
Operations Manager \ Chief Pharmacist 01-09-2021 - 30-06-2023
Hyatt Pharma \ Chaudhary Muhammad Akram Teaching Hospital

Oversees pharmacy operations, ensuring compliance with regulations and patient safety.  Manages medication procurement, storage, and inventory to prevent shortages and control costs  Leads and trains pharmacy staff while implementing quality assurance programs.  Collaborates with healthcare teams to optimise drug therapy and ensure proper medication use.

O
Operations Manager 01-07-2023 - 30-09-2024
HealthWire

Oversees daily pharmacy operations to ensure efficiency and compliance  Manages inventory, supply chain, and procurement to prevent shortages.  Optimises staff performance through training and supervision.  Ensures excellent customer service and satisfaction.  Implements business strategies to enhance profitability and growth.  Managed e-commerce operations, optimising digital workflows and enhancing online sales.  Led marketing campaigns using Google Ads and Facebook Ads to improve brand visibility.  Utilised Google Analytics to track customer engagement and website traffic.  Supervised supply chain and procurement, ensuring inventory availability for online orders.  Implemented business strategies to enhance digital growth and profitability

Skills

Operations Management
90%
Team Building & Supervision
84%
Managerial Administration
88%
Quality Assurance in Healthcare
90%
Communication
90%
Problem Solving
85%
Training & Mentoring
86%
Documentation & Reporting
95%